Front of House Manager

Grant Thornton UK; Cambridge; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a Front of House Manager within the Property and FM team, overseeing contract management and ensuring exceptional client experiences. This hybrid role, requiring national travel, seeks an individual with strong leadership and customer service skills to enhance office environments across UK locations.

Benefits

Flexible working options

Support for personal passions outside of work

Opportunities for charity work

Qualifications

• Significant experience in contract and office management.
• Ability to manage and motivate a large team effectively.
• Willingness to travel across UK offices as needed.

Responsibilities

• Manage the outsourced FoH contract to develop service excellence.
• Lead and motivate a team of FoH specialists to deliver outstanding customer service.
• Collaborate with location leads and stakeholders to improve the office experience.

Skills

Customer service

Leadership

Communication

Relationship-building

Commercial awareness

Organization

Collaboration

Health & Safety knowledge

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals in more than 150 countries. We are a team of independent thinkers committed to quality, inclusion, and integrity. Worldwide, we offer diverse experiences to our clients—personal, proactive, and agile—delivering expertise that goes beyond expectations. That's Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside London.

Work Arrangement: Hybrid working with national travel.

Join us in creating new ground.

Every day, our teams assist businesses and communities in doing what is right and achieving their goals.

We aim to provide best-in-class office environments that support our ways of working and align with our sustainable property guidelines. The Property and FM teams at Grant Thornton oversee the firm's estate and enhance the experience within these spaces.

We are establishing a new team of Front of House specialists through an outsourced provider and seek an experienced individual to deliver exceptional client and employee experiences. This team will ensure colleagues enjoy their office environment, have necessary resources, and that clients and visitors feel valued, leaving a positive impression of Grant Thornton.

Role Overview:

As a Front of House Manager within our Property and FM team, you will:

• Manage the outsourced FoH contract to develop service excellence, set service levels, and promote ESG initiatives.
• Lead and motivate a team of FoH specialists to deliver outstanding customer service, including managing client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, suppliers, consultants, and colleagues to provide top-tier service and continuously improve the office experience.

Candidate Profile:

To be successful as a Front of House Manager, you should demonstrate:

• Significant experience in contract and office management.
• Ability to manage and motivate a large team effectively.
• Willingness to travel across UK offices as needed.

Additional desirable skills include:

• Customer service and leadership experience in a corporate setting.
• Strong communication and relationship-building skills.
• Commercial awareness, proactivity, organization, and collaboration.
• H&S knowledge related to office management and understanding of landlord/tenant roles in multi-let buildings.
• An interest in ESG and driving sustainable change.

Why Join Us?

At Grant Thornton, we celebrate individuality and foster an inclusive culture that values diverse contributions. Our open culture encourages interaction with leaders who are invested in your growth. We support bringing your whole self to work and pursuing passions outside of work.

We believe life extends beyond work. We offer flexible working options to help balance your professional and personal life. Your impact here can extend beyond your day job—through initiatives like secondments, charity work, and supporting entrepreneurs globally. Our core values—purposeful drive, curiosity, candor, and kindness—guide us in doing the right thing.

We seek individuals eager to contribute, innovate, and exceed expectations—those proud to do what’s right for the firm, clients, colleagues, and themselves.