Front of House Manager

Sofitel London Heathrow; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Sofitel London Heathrow, an award-winning hotel, is seeking a Front of House Manager to lead their Front Office team. In this role, you will focus on exceeding guests’ expectations, maintaining high service standards, and managing departmental budgets. The position promises opportunities for career growth within the Arora group.

Benefits

28 days holiday, enhanced after 5 years

Free meals on duty

Complimentary on-site parking

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Employee assistance programme

Long service recognition award

Qualifications

• Proven track record in a similar position within a 5-star hotel.
• Exceptional attention to detail and drive to maintain high standards.
• Strong leadership with a clear focus and motivational abilities.

Responsibilities

• Lead the Front Office team, ensuring high service standards.
• Prepare and monitor the annual departmental budget.
• Address guest concerns and build relationships for improvement.

Skills

Leadership

Communication

Analytical skills

Attention to detail

Tools

Opera PMS

Microsoft Office

Job description

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Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of r estaurants and bars showcasing fresh international flavours . Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities . The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

The Front of House Manager in our luxurious hotel manages all aspect of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests’ expectations.

• Lead the Front Office team, fostering team dynamics to ensure they remain focused on meeting guests needs and brand standards.
• Prepare and monitor the annual departmental budget, with a focus on rate strategy, building initiatives and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk.
• Conduct payroll cost analysis in accordance with forecasted and actual occupancies to ensure optimal performance and immediate correction of overspending.
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Address guest concerns appropriately, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

More about you...

• Strong leadership with a clear focus and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Clear and influential communicator with the ability to interact across all levels.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• Strong analytical skills.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

What’s in it for you…

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Complimentary on-site parking is available whilst on duty.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Wage stream.

Employee assistance programme .

Arora star employee recognition.

Long service recognition award.

• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.