Award-winning Creative Studio - Front of House Manager

Pulse Ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une agence créative de premier plan à Londres recherche un Reception Manager dynamique pour gérer la réception et soutenir les équipes au sein d'un environnement professionnel et accueillant. Le candidat idéal aura une expérience significative en gestion d'équipe, une approche proactive et des compétences organisationnelles exceptionnelles. Ce poste offre l'occasion de travailler avec des clients prestigieux dans un cadre inspirant.

Qualifications

• Expérience en tant que Head Receptionist et gestion d'équipe.
• Disposition amicale et énergique.
• Approche proactive et bonne organisation.

Responsibilities

• Assurer un service d'accueil de premier ordre pour les clients.
• Gestion de l'équipe de réception, y compris la planification des horaires.
• Soutien administratif au studio et aux équipes de direction.

Skills

Team Management

Communication

Organisational skills

Proactive approach

Problem Solving

Job description

One of London’s most creative Studios is now recruiting a friendly and energetic Reception Manager to join their team and ensure their reception and office is managed in an efficient, responsive and professional manner. You must have a cheerful disposition, a can-do attitude and be able to work well within a team!

Key areas of responsibility for this role will include:

Ensuring the successful delivery of an unrivalled, first-class Front of House service, for all Clients and people attending the Studio.

Management of the Front of House Reception team and Runners, including their rotas, ensuring adequate cover is always available. Arranging temporary cover as required.

Actively participating in recruitment for your team.

Conducting probation & annual reviews for your team, aligning their career development with opportunities across the Studio if possible.

Holiday management and approval for your team.

Working with Management and various external building services contractors (including Security), you ensure the Studio is always clean, safe and maintained to the highest possible standards.

Developing, refining and communicating processes relating to Front of House where necessary.

Management of stock and supplies for the whole studio (and any events), requesting payment approval when necessary.

Creating welcome packs for all new employees, replenishing stock when needed.

Welcoming new hires to the team on their first day, providing tours and supporting the process as needed.

Studio Administrative Support, including but not limited to:

arranging travel, booking off-site meetings, sending weekly/daily studio schedules and updates, meeting room booking and preparation, booking taxis and couriers.

Management of Petty Cash.

Purchasing studio equipment and technology as required.

Invoice approval, for your team and supplies.

Job Book management

Executive Support for Management team, as necessary.

Assisting with planning and coordinating social and client events.

Keeping track of events / holidays / days to celebrate in the studio and arranging necessary treats / decorations / supplies.

Core Skills

• Previous Head Receptionist and Team Management experience

• Friendly, energetic and approachable

• Shows initiative and adopts a pro-active approach

• Must be organised

• Is consistently positive even under pressure

• Self-starter with a hands-on approach

• Proactively takes on the challenge of unfamiliar tasks

• Actively participates in continual professional development

• Acts with discretion, integrity and professionalism at all times

• Positive outlook, seen as committed and enthusiastic

• Manages and prioritises workload effectively and when necessary seeks help

• Successfully handles multiple tasks

This award-winning agency offers a great working environment and works with some of the best clients worldwide.

We exclusively represent many of London’s leading creative and media companies. If you would like to register as a candidate, please call us or email CV [e-mail]

"Joining Pulse has been my best career move to date. I set my sights high and, not to be daunted, the team at pulse did everything in their power to help my (somewhat ‘overambitious’) dream become a reality. Thanks to their dedication to my cause and their unwavering support, I have landed my dream job at Saatchi & Saatchi and couldn't be happier. I couldn't have done it without them and would like to take this opportunity to thank all of the team for all their help in getting me here.."

Bonnie O'Hara