Front Of House Manager

Bailies Coffee Roasters; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A family-run artisanal bakery, pizzeria, and coffee shop in London is seeking a passionate Front of House Manager. The ideal candidate will possess strong leadership skills, a commitment to exceptional customer service, and an interest in sustainability. This role offers competitive salary, staff meals, and opportunities for training in a collaborative work environment.

Benefits

Competitive salary based on experience

Training and development opportunities

Free staff meals and coffee

Company Sick Pay

Qualifications

• Experienced in a front-of-house leadership role within a hospitality or food business.
• Confident, approachable, and a natural team leader.
• Genuinely interested in wholesome food and sustainability.

Responsibilities

• Lead the front-of-house team to deliver a welcoming and efficient service.
• Oversee daily FOH operations, including customer flow and team coordination.
• Train, support, and motivate team members to meet service standards.

Skills

Leadership

Customer Service

Organisational Skills

Communication

Problem Solving

Job description

We’re a We are a family run artisanal bakery, pizzeria and coffee shop based in Kennington. Everything is freshly produced on site and our ethos is based on supporting sustainability and providing wholesome & nourishing food for our communities. We support local suppliers, small, ethically run, sustainable farms and producers that use free-range, organic and bio-dynamic approaches

We are now looking for a Front of House Manager who shares our passion for great food, exceptional service, and community-driven values. This role is ideal for someone who is friendly, organised, and thrives in a fast-paced, people-focused environment.

What We’re Looking For: The ideal candidate will be:

Experienced in a front-of-house leadership role within a hospitality or food business

Confident, approachable, and a natural team leader

Passionate about delivering warm, genuine customer service

Organised and efficient, with excellent communication and problem-solving skills

Able to manage rotas, reservations, and day-to-day team operations

Calm under pressure and focused on maintaining high standards at all times

Genuinely interested in wholesome food and sustainability

Key Responsibilities: Lead the front-of-house team to deliver a welcoming and efficient service

Oversee daily FOH operations, including customer flow, table management, and team coordination

Train, support, and motivate team members to meet service standards

Handle customer queries and feedback professionally and positively

Ensure cleanliness, presentation, and atmosphere are always at a high standard

Work closely with the kitchen and management teams to ensure smooth service

Support with opening and closing procedures, cash handling, and stock control

What We Offer: Competitive salary, based on experience

Training and development opportunities

Free staff meals and coffee

Company Sick Pay

A warm, collaborative team environment rooted in strong community values

Screening Questions: Do you have experience in a similar front-of-house management role?

Are you available to work weekends and flexible daytime hours?

Are you able to commute to Kennington?

Do you have the right to work in the UK? (If on a visa, please specify which type)