Front of House Manager

ACC Liverpool; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to oversee operations during events at a premier waterfront venue. This role is pivotal in ensuring exceptional customer service and a secure environment for all visitors. You will manage high-profile events, including conferences and exhibitions, while leading a dedicated team. With a focus on continuous improvement, you will address guest inquiries and resolve issues promptly. This operational role requires flexibility, as it is based on an events calendar, offering a vibrant and rewarding work environment.

Benefits

Enhanced holiday scheme

Excellent pension scheme

Premium healthcare policy

Enhanced maternity/paternity leave

Occupational sick pay scheme

Free onsite parking

Employee Reward Platform

Wellbeing support

Qualifications

• Proven experience in event or operational management within large-scale venues.
• Strong commitment to customer service excellence and multitasking.

Responsibilities

• Oversee event operations, ensuring excellent guest experiences.
• Manage staff and coordinate logistics for events.

Skills

Customer Service Excellence

Multitasking

Communication Skills

Problem-Solving

Proactive Improvement

Job description

Job Title: Front of House Manager

The ACC Liverpool Group operates a waterfront event campus, including the M&S Bank Arena, ACC Liverpool, Exhibition Centre Liverpool, Ticket Quarter, and the Pullman Liverpool Hotel. We have successfully hosted a diverse range of events, from shows and conventions to business gatherings and exhibitions, establishing ourselves as a world-class venue and event service provider.

About the Role

We are seeking an experienced Front of House Manager to oversee operations during events, ensuring exceptional customer service and a safe, secure environment for all visitors. This hands-on role involves managing high-profile events across our venue portfolio, including conferences, exhibitions, entertainment, and sporting events.

Key Responsibilities

• Oversee event operations, ensuring delivery of excellent guest experiences.
• Manage staff and coordinate event logistics.
• Ensure health and safety compliance during events.
• Address guest inquiries and resolve issues promptly.

Essential Experience

Proven experience in event or operational management within large-scale venues, particularly in conference, exhibition, or entertainment sectors.

Skills and Attributes

• Strong commitment to customer service excellence.
• Ability to multitask effectively in high-pressure situations.
• Excellent communication skills with diverse audiences.
• Confidence in problem-solving and quick decision-making.
• Proactive approach to continuous improvement.

Additional Requirements

This role is fully operational with a schedule based on our events calendar. Flexibility to work evenings, weekends, and overnight shifts is essential. The position operates on an annualized hours contract.

Benefits

• Enhanced holiday scheme based on service length.
• Excellent pension scheme.
• Premium healthcare policy, including dental and optical coverage.
• Enhanced maternity, paternity, and adoption leave.
• Occupational sick pay scheme.
• Free onsite parking in the city centre.
• Employee Reward Platform.
• Wellbeing support, including 27 Mental Health First Aiders on site.

Application Details

If you are enthusiastic and committed, ready to contribute to our success, we would love to hear from you. Please submit your application as soon as possible, as we may close the vacancy early if sufficient applications are received.

Closing Date: 21 May 2025

Interview Date: Late May 2025