Front of House Manager, GET STAFFED ONLINE RECRUITMENT LIMITED

Guardian Jobs; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An award-winning venue in Liverpool is seeking a Front of House Manager to join their dynamic team. This pivotal role involves delivering exceptional customer service and overseeing high-profile events, ensuring a safe and secure environment for all visitors. The ideal candidate will have proven experience in event management, strong multitasking abilities, and excellent communication skills. With a focus on continuous improvement, this role offers the chance to contribute to the success of a world-class venue. If you are enthusiastic and ready to make a difference, this is the opportunity for you.

Benefits

Enhanced holiday scheme

Excellent pension scheme

Premium health care policy

Enhanced maternity/paternity leave

Occupational sick pay

Free onsite parking

Employee Reward Platform

Dedicated wellbeing strategy

Qualifications

• Proven experience in event or operational management within large-scale venues.
• Experience in conference, exhibition, or entertainment sectors is essential.

Responsibilities

• Oversee high-profile events across the venue portfolio.
• Ensure outstanding customer service and a safe environment during events.

Skills

Customer Service

Event Management

Multitasking

Communication Skills

Problem-Solving

Job description

Our client operates the city's waterfront event campus – the interconnected M&S Bank Arena and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in showcasing Liverpool, they have successfully hosted a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, evolving over the last decade into a world-class provider of venue and event services.

They are currently seeking an experienced Front of House Manager to join their dynamic team. This pivotal, hands-on operational role involves ensuring all visitors receive outstanding customer service while maintaining a safe and secure environment during events.

Company Benefits

They are an award-winning, world-class venue where their people are central to their success. Recognition and reward are highly valued, and staff can enjoy benefits such as:

• An enhanced holiday scheme increasing with length of service.
• Excellent pension scheme.
• Access to a premium health care policy, including an employee assistance line, contributions towards medical costs like dental and optical, and staff discounts.
• Enhanced maternity, paternity, and adoption leave schemes.
• Occupational sick pay scheme.
• Free onsite parking in the city centre.
• Employee Reward Platform.
• Dedicated wellbeing strategy and 27 Mental Health First Aiders on site.

About the Role

As one of our client’s lead Operational Managers, you will oversee a range of high-profile events across their venue portfolio. You will play a vital role in delivering world-class experiences for guests during global conferences, exhibitions, entertainment, and sporting events.

Essential Experience

Applicants should have proven experience in event or operational management within a large-scale events venue, specifically in the conference, exhibition, or entertainment sectors. This experience is essential.

Key Skills and Attributes

The ideal candidate will demonstrate:

• A passion for delivering exceptional customer service
• Strong multitasking abilities in high-pressure environments
• Excellent communication skills with diverse audiences
• Confidence in problem-solving and quick decision-making
• A proactive approach to continuous improvement

Additional Requirements

This is a fully operational role with a schedule driven by the events calendar. Flexibility is essential, including availability to work evenings, weekends, and overnight shifts. The role operates on an annualised hours contract.

If you are enthusiastic and committed, ready to contribute to their continued success, they would love to hear from you.

Join our client and be part of something extraordinary.

Please note, the vacancy may close before the stated deadline if sufficient applications are received. Therefore, early applications are encouraged.

Closing and Interview Dates

Closing Date: 21 May 2025

Interview Date: Late May 2025

Our Client’s Achievements & Initiatives

• Disability Confident Employer
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan – contributed over £6.4m last year
• Green Meeting’s Gold Standard
• Sustainability Strategy
• Positively influencing biodiversity with 3 beehives on campus
• Carbon Neutral Campus
• Accessibility Strategy and AccessAble Guide

Equality, Diversity & Inclusion

Our client values a diverse and representative team. They promote equal opportunities and are committed to an inclusive workforce where everyone feels respected, treated fairly, and diversity is celebrated. They encourage applications from all community members regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.