front of house manager

wagamama; Leeds; On-site; Full time

Job summary

Join Wagamama as a Front of House Manager, where you'll inspire and motivate your team to provide exceptional service. You'll oversee the front of house operation, ensuring your team is engaged and meets high standards. Enjoy a supportive training program, internal progression opportunities, and a range of benefits including free food allowances, discounts, and wellness programs.

Benefits

Dedicated 4-week training programme

Fully funded apprenticeship programmes

Free food allowance on every shift

50% discount at Wagamama

30% off all other trg brands

Access to wellness councillors

Cycle to work scheme

Discounted gym + leisure

Family friendly policy

Financial wellbeing support

Qualifications

• Experienced supervisor/manager supporting a large restaurant team.
• Strong communicator ensuring team feels heard and supported.
• Capable of managing labour and rotas effectively.

Responsibilities

• Oversee front of house operation and motivate team to deliver exceptional service.
• Support team development and ensure engagement with Wagamama standards.
• Lead in a fast-paced environment while driving performance.

Skills

Leadership

Communication

Problem Solving

Team Management

Financial Performance Understanding

Job description

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As a front of house manager at Wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the Wagamama way. Embodying our people promise + values through how you show up at work. Inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. You will support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.

£13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

Dedicated 4-week training programme

Internal progression opportunities | Fully funded apprenticeship programmes to support your growth

£14 - £25 of free food allowance on every shift

50% discount at Wagamama + 30% off all other trg brands with family and friends

Kintsugi wellness | Access to councillors, cycle to work scheme, discounted gym + leisure

Family friendly policy | Any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

Financial wellbeing support | Access to loans repaid through your salary for those ‘strapped for cash’ moments in life

What we look for |

An experienced supervisor/manager able to support a large restaurant team. Leading with positive behaviour + actions to drive performance in a fast-paced, complex environment.

A strong communicator that has real conversations with consideration + care, ensuring your team feels heard + supported.

Able to understand financial performance of your restaurant.

Experienced in managing labour and rotas.

A passionate leader with experience of managing your team's performance and development.

You care about creating an inclusive environment where your team feels respected + that they belong.

A forward-thinking problem solver, able to think on your feet and make quick decisions.

The Wagamama way |

Kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. It shapes every dish we create and pushes us to find better ways in all we do. Our food, how we think, how we work, it has to be fresh. Committed to championing change in both our communities + the impact on the planet.

Three whole decades of acting different, we don’t conform, we celebrate difference. Appreciating personality over perfection. Welcoming everyone and their unique story to our benches. We promise to have your back. Working together to build close bonds of trust + support. Creating safe spaces where we can have real conversations with open hearts + open minds.

All we ask is for you to dish up what makes you different.