Front of House Manager

Grant Thornton UK; Southampton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Grant Thornton is seeking a Front of House Manager to lead a team delivering exceptional client experiences across various UK offices. The candidate will own the outsourced contract and promote service excellence while collaborating with internal and external stakeholders. This hybrid role requires strong leadership, communication skills, and an interest in ESG initiatives.

Benefits

Flexible working options

Inclusion initiatives

Qualifications

• Strong experience in contract and office management.
• Willingness to travel across UK offices.
• Interest in ESG and driving positive change.

Responsibilities

• Own the outsourced Front of House contract to develop service excellence.
• Lead and motivate the FoH team to provide outstanding customer service.
• Collaborate with stakeholders to enhance the office experience.

Skills

Customer service

Team leadership

Communication

Commercial awareness

Proactivity

Collaboration

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals across more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Worldwide, we bring diverse experiences to our clients, delivering a better, personal, proactive, and agile service that goes beyond expectations. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Work Arrangement: Hybrid working with national travel.

Join Our Team

Every day, our teams help businesses and communities to do what is right and achieve their goals.

We are developing a new team of Front of House specialists through an outsourced provider, and we need someone with experience to deliver exceptional client and people experiences. This team will ensure our colleagues enjoy their office experiences, have necessary resources, and that our visitors and clients feel valued and leave with a positive impression of Grant Thornton.

Role Responsibilities

• Own the outsourced Front of House contract to develop service excellence, establish service levels, and promote ESG initiatives.
• Lead and motivate the FoH team to provide outstanding customer service, including managing client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, suppliers, consultants, and colleagues to enhance the office experience.

Candidate Profile

The minimum requirements include strong experience in contract and office management, team leadership, and willingness to travel across UK offices. Additional skills that are beneficial include:

• Customer service and leadership experience in a corporate setting.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactivity, organization, and collaboration skills.
• H&S knowledge relevant to office management and understanding of landlord and tenant roles in multi-let buildings.
• Interest in ESG and driving positive change.

Our Culture and Benefits

At Grant Thornton, we embrace diversity and foster an inclusive culture that values difference and respects colleagues. We encourage our people to bring their whole selves to work and pursue passions outside of work.

We believe work-life balance is essential and offer flexible working options. Our impact extends beyond the workplace through initiatives like secondments, charity fundraising, and supporting entrepreneurs globally. We are driven by our values of purpose, curiosity, candor, and kindness.

We seek individuals eager to contribute, innovate, and exceed expectations—people committed to doing what’s right for the firm, clients, colleagues, and themselves.