Front of House Manager

Beer Factory and Kitchen Ltd; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An independent outdoor restaurant in Devon is seeking a passionate Front of House Manager to lead their team. This vibrant establishment, known for its fantastic burgers and beer, values excellent customer service and a fun working environment. As a key player, you'll manage reservations, train staff, and ensure a seamless dining experience for guests. If you thrive in a fast-paced setting and love to engage with customers, this role offers a unique opportunity to shine in the hospitality industry. Join a dedicated team and help maintain the restaurant's stellar reputation while enjoying great benefits and a supportive atmosphere.

Benefits

Tips from each shift

Training and mentoring support

Team events

Uniform provided

28 days holiday

Free onsite car parking

Free food on every shift

Same shift pattern each week

Qualifications

• Proven experience in a supervisory role within the restaurant or hospitality industry.
• Exceptional communication skills with a focus on customer service excellence.

Responsibilities

• Supervise front-of-house staff ensuring high service standards.
• Coordinate daily restaurant operations and manage reservations.

Skills

Team Management

Customer Service Excellence

Bartending Practices

Attention to Detail

Problem Solving

Job description

Beer Factory and Kitchen Ltd Greater Exeter Area

Director at Beer Factory and Kitchen Ltd

BEER FACTORY AND KITCHEN @HANLONS ARE HIRING!

Beer Factory and Kitchen is fast becoming the go-to place in Devon for awesome burgers, beer, and smokehouse food. A quirky, independent, outdoor restaurant based at Hanlons Brewery in Half Moon Village on the A377 near Exeter and Crediton. Its reputation for excellent customer service, amazing food, and great drinks is contributing towards its consistent ‘5 star’ reviews.

We are looking for a friendly, new member to join our hardworking and passionate team as a Front of House Manager. We seat 100, 3 days a week (Thursday to Saturdays). You will be an excellent leader, team player, and passionate about great service and love beer and BBQ food!

You will be able to use your own initiative and demonstrate previous success in maintaining and improving customer satisfaction. You will enjoy letting your personality shine through to ensure that you build a rapport with all customers, providing them with the best experience.

Our Front of House team is proud of their customer service reputation; they deliver a professional service with a personal style. The role is hands-on and includes... welcoming and seating guests, managing reservations, waiting on tables, taking orders, running food, looking after customers with passion and pride, and providing knowledge of our products.

Additional Responsibilities

1. Supervise and manage front-of-house staff ensuring high standards of service are maintained.
2. Coordinate daily restaurant operations, including managing reservations, seating arrangements, and customer enquiries.
3. Assist in training new staff.
4. Collaborate with the kitchen team to ensure seamless communication between front-of-house and back-of-house operations.
5. Monitor inventory levels of food and beverage supplies, placing orders as necessary to maintain stock levels.
6. Uphold food safety standards by conducting regular inspections and ensuring compliance with health regulations.
7. Handle customer complaints or issues promptly and professionally to ensure guest satisfaction.
8. Organise special events or promotions to enhance the dining experience for guests.

Requirements

1. Proven experience in a supervisory role within the restaurant or hospitality industry.
2. Excellent team management skills with the ability to motivate and lead staff effectively.
3. Familiarity with bartending practices is an advantage.
4. Exceptional communication skills with a focus on customer service excellence.
5. Ability to work in a fast-paced environment while maintaining attention to detail.
6. Knowledge of food safety regulations and best practices is essential.

The Benefits:

• Tips from each shift
• Training and mentoring support
• Team events
• Working in an independent friendly, fun bar and restaurant
• Training opportunities
• Uniform provided
• 28 days holiday
• Free onsite car parking
• Free food on every shift
• Same shift pattern each week

Hours: 40 hours per week (over 4 days)

Job Type: Full-time

Additional pay: Tips

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing