front of house manager

wagamama; Epsom; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus up to £1,000

Biweekly pay + tips

Friends & family discount 50%

Free meals on shift

Early access to earned pay (Wagestream

Parental leave: 26 weeks full pay / 13

Staff discounts at TRG brands

Pension scheme

Holiday

Training

Cycle to work

Discounted gym memberships

Long service awards

Job summary

wagamama in the United Kingdom is seeking a front of house manager to lead energetic service, orchestrate smooth guest experiences, and inspire a team to perform at their best.

You’ll run vibrant shifts, develop staff, and continuously seek small improvements in daily operations to maximise guest satisfaction and restaurant performance.

Qualifications

• Experience leading restaurant teams.
• Ability to plan and manage shifts for adequate coverage.
• Strong guest-service orientation and ability to resolve issues quickly.

Responsibilities

• Run a vibrant, high-performing restaurant in partnership with the management team.
• Support and develop your team, ensuring high standards and inclusion.
• Jump into service to troubleshoot and maintain energy during peak periods.
• Nurture your team to grow, not just hit targets.
• Continuously spot and implement small improvements to operations (kaizen mindset).

Skills

Leadership

Team coaching

Shift planning

Labour management

Financial awareness

Guest experience

Problem solving

Job description

front of house manager | full time

at wagamama, food is life. we care deeply about fresh ingredients, great service, and the kind of leadership that lifts everyone up. as front of house manager, you will lead with energy, orchestrate seamless service, solve problems on the fly, and inspire your team to deliver unforgettable guest experiences

front of house manager | full time

at wagamama, food is life. we care deeply about fresh ingredients, great service, and the kind of leadership that lifts everyone up. as front of house manager, you will lead with energy, orchestrate seamless service, solve problems on the fly, and inspire your team to deliver unforgettable guest experiences

What You’ll Be Doing

• working closely with the rest of the management team to run a vibrant and high-performing restaurant
• helping your team feel seen, supported, and proud of what they do
• jumping into service, solving problems fast, and keeping energy high
• nurturing your team to grow, not just hit targets
• thinking with a kaizen mindset - constantly spotting the little ways we can do things better, then making them happen

you’ll love this role if you...

• are passionate about supporting your team, focusing on training and developing others to help them be the best they can be whilst maintaining high standards
• are experienced in running and planning shifts to make sure we have the right cover, love working with the team, and coaching on the go
• have experience in managing labour and rotas, and understand the financial performance of your restaurant
• love to celebrate success with your team, recognising what drives individuals and their needs

What You’ll Get

• a culture that backs your growth, wellbeing and individuality
• up to £1,000 annual bonus
• biweekly pay and a share of tips*
• 50% off for friends and family
• free meals on shift
• early access to earned pay with wagestream
• 26 weeks full pay and 13 weeks half pay for new parents
• 30% off at other TRG brands (brunning & price pubs, barburrito and more)

in addition to this, we offer the usual benefits such as pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, discounted gym memberships and long service awards

• pension scheme
• holiday
• training
• cycle to work scheme
• retail and leisure discounts
• discounted gym memberships
• long service awards

we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench

Feed Yourself, Feed Others

• 100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way