front of house manager

TN United Kingdom; Crawley; On-site; GBP 14,000 - 25,000; Full time

Job summary

An established industry player is seeking a Front of House Manager to lead a dynamic team in delivering exceptional service. This role is pivotal in supporting the management team and ensuring the front of house operates smoothly while embodying the company's values. As a leader, you will inspire your team, manage performance, and create an inclusive environment. With a commitment to personal and professional growth, this opportunity offers a dedicated training program and various benefits, including a bonus scheme and generous food allowances. Join a forward-thinking company that values individuality and fosters a culture of support and trust.

Benefits

Bonus scheme

Dedicated training programme

Internal progression opportunities

Free food allowance

Discount at Wagamama

28 days holiday

Access to wellness resources

Family friendly policy

Financial wellbeing support

Qualifications

• Proven experience in managing a large restaurant team.
• Strong leadership skills with a focus on team performance.

Responsibilities

• Support management in overseeing front of house operations.
• Inspire and motivate the team to provide exceptional service.

Skills

Team Leadership

Communication Skills

Financial Performance Understanding

Problem Solving

Education

Experience in Hospitality Management

Job description

Social network you want to login/join with:

Front of House Manager at Wagamama

As a front of house manager at Wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the Wagamama way. Embodying our people promise and values through how you show up at work. Inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. You will support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.

Benefits

• Bonus scheme – up to £1,000 a year bonus opportunity + £140 average tips a week*
• Dedicated 4-week training programme
• Internal progression opportunities | Fully funded apprenticeship programmes to support your growth
• £14 - £25 of free food allowance on every shift
• 50% discount at Wagamama + 30% off all other TRG brands with family and friends
• 28 days holiday
• Kintsugi wellness | Access to counsellors, cycle to work scheme, discounted gym + leisure
• Family friendly policy | Any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay
• Financial wellbeing support | Access to loans repaid through your salary for those ‘strapped for cash’ moments in life

What We Look For

• An experienced supervisor/manager able to support a large restaurant team. Leading with positive behaviour and actions to drive performance in a fast-paced, complex environment.
• A strong communicator who has real conversations with consideration and care, ensuring your team feels heard and supported.
• Ability to understand the financial performance of your restaurant.
• Experienced in managing labour and rotas.
• A passionate leader with experience in managing your team's performance and development.
• You care about creating an inclusive environment where your team feels respected and that they belong.
• A forward-thinking problem solver, able to think on your feet and make quick decisions.

The Wagamama Way

Kaizen, meaning ‘good change,’ is the philosophy that sits at the core of who we are. It shapes every dish we create and pushes us to find better ways in all we do. Our food, how we think, how we work—it has to be fresh. We are committed to championing change in both our communities and the impact on the planet.

With three decades of acting differently, we don’t conform; we celebrate difference. We appreciate personality over perfection, welcoming everyone and their unique story to our benches. We promise to have your back, working together to build close bonds of trust and support. We create safe spaces where we can have real conversations with open hearts and open minds.

All we ask is for you to dish up what makes you different.