Front of House Manager

TN United Kingdom; Cardiff; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front of House Manager to lead the Front Office Department. This hands-on role requires a passionate individual with a strong background in hospitality management and exceptional customer service skills. You will ensure that all operations run smoothly while maintaining high standards and providing an ultimate guest experience. The ideal candidate will be flexible, reliable, and enthusiastic, ready to tackle the daily challenges of a busy hotel environment. Join this dynamic team and make a significant impact in a vibrant hospitality setting.

Benefits

Generously discounted stays in hotels

Comprehensive training programme

Food on shift

50% discount on food for guests

Opportunity to win staff of the month

Pay bonus for long service

Referral bonus of £150

Qualifications

• Experience as a Hotel Duty Manager is essential.
• Must have a friendly disposition and clear spoken English.

Responsibilities

• Oversee the Front Office Department and ensure smooth operations.
• Handle customer reviews, requests, and complaints effectively.

Skills

Customer Service

Hospitality Management

Team Leadership

Problem Solving

Communication Skills

Education

Hotel Management Degree

Job description

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All staff within our company are offered the following benefits:

• Generously discounted stays in any of our hotels
• Comprehensive training programme designed to unlock your potential
• Food on shift
• 50% discount on food for you and up to 3 guests in any of our restaurants
• Opportunity to win staff of the month
• Pay bonus for long service
• £150 for referring a friend to work with us

The Role

We are currently looking for a Front of House Manager. You will be reporting directly to the General Manager and have full responsibility for the Front of House Department.

Responsible for overseeing the operational outlets of the Front Office department, ensuring team members are focused on providing the ultimate guest service experience for all customers by maintaining high department standards. As Front of House Manager, you will be responsible for overseeing the Front Office Department on a shift basis ensuring all operations are running smoothly.

Friendly disposition with clear spoken English. As Front of House Manager, you will be dealing with day to day customer reviews, requests, and complaints.

The ideal candidate will already be a Hotel Duty Manager.

You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.

Our hotels and conference centres are busy establishments; therefore, this is very much a hands-on role.

If you are interested in this position please submit your CV online.

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