Front of House Manager

Telconavigator; Chippenham; On-site; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen to join a family-run, award-winning business as a Front Of House Manager. This role is perfect for someone passionate about customer service and hospitality management, who thrives in a fast-paced environment. You will lead a dedicated team, ensuring excellent service and adherence to food safety standards while managing stock and staff training. This is a chance to make a significant impact in a vibrant setting, where your contributions will help create a friendly and welcoming atmosphere for customers. Join a dynamic team and enjoy great benefits while making a difference!

Benefits

Free Parking

28 days holiday entitlement

Workplace pension

Great staff discount

Qualifications

• Passion for customer service and ability to thrive in a fast-paced environment.
• Excellent communication skills and motivation to create a welcoming atmosphere.

Responsibilities

• Manage Front of House staff and ensure adherence to company policies.
• Handle customer queries and complaints professionally and positively.
• Oversee stock management and ensure compliance with food safety guidelines.

Skills

Customer Service

Communication Skills

Hospitality Management

Team Management

Problem Solving

Education

Experience in Hospitality Management

Job description

Whitehall Garden Centre is a family run and award-winning business. An exciting opportunity has arisen to be part of an inspirational team as a Front Of House Manager for our restaurants and catering units.

The ideal candidate will have a passion for customer service, with the ability to thrive in a fast-paced environment. Excellent communication skills and great motivation are essential to create a friendly and welcoming atmosphere.

Working 4 days between Monday to Friday and alternate weekends.

Previous Experience In Hospitality Management Is Required.

Front Of House Manager Responsibilities

• Ensure ordering of stock is undertaken on a daily/weekly basis in line with business need, managing costs and sourcing the best prices.
• Undertake weekly/monthly stock takes as required by the business.
• Manage Front of House staff, including daily duties, supervisor responsibilities, and adherence to Company policies.
• Completion of staff rotas.
• Oversee the completion of daily/weekly/monthly checklists in line with food safety. Ensure paperwork is filed in accordance with food safety policy guidelines.
• Manage the wastage sheets for all front of house, ensuring procedures are in place to reduce wastage.
• Ensure the front of house opening & closing checklists are completed in a timely manner daily.
• Manage the staff training for new staff and refresher training for existing staff, whether this is e-learning or via in-house training.
• Follow company policies in line with invoices and order paperwork ensuring the accounts department receives them in a timely manner.
• Handle customer queries/complaints in a professional manner, finding a resolution in a calm and positive manner, utilising feedback to ensure issues do not arise.
• Be a trained First Aider to support the centre in any issues that arise.
• Complete all new staff inductions.
• Oversee the transfer of stock requests to other Garden Centres, ensuring systems are updated to reflect transfers.
• Support the front of house team when busy, making coffees, serving on the till, serving on the hot counter, and washing up.
• Work with the Head Chef to ensure the allergens folder is up to date to reflect any supplier change ingredients and any menu changes.

Benefits Included

• Free Parking
• 28 days holiday entitlement per annum
• Workplace pension
• Great staff discount

Only applicants successfully shortlisted for interview will be contacted.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Administrative and Support Services