Front Of House Manager

No.124 Brighton, By Guesthouse; Brighton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

All breaks paid

Free meal on shift

Team room with pantry

Birthday day off

Staff discounts across GuestHouse

Seaside work location

Opportunities to grow within GuestHous

Job summary

No.124 Brighton by GuestHouse is seeking a Front of House Manager to lead our boutique hotel team on Brighton’s seafront. You’ll ensure a warm welcome, seamless reception, and memorable guest experiences while keeping standards high.

You’ll inspire and develop the Front of House team, handle guest feedback with warmth, and collaborate with Housekeeping and F&B. Night shifts may be required as part of running a 24/7 operation.

Qualifications

• Experience in Front of House or Guest Services leadership in a hotel.
• Knowledge of Opera hotel system is required.
• Strong leadership and people-management skills.
• Excellent communication and attention to detail.
• Calm under pressure and ability to handle guest concerns.

Responsibilities

• Lead and inspire the Front of House team to deliver hospitality that keeps guests returning.
• Make every arrival feel special for first-timers and returning guests.
• Keep reception running smoothly during busy periods, even when crowds surge.
• Get to know guests, anticipate needs and add thoughtful touches.
• Handle guest feedback with warmth and confidence, resolving issues calmly.
• Collaborate with Housekeeping and Food & Beverage to keep operations ticking smoothly.
• Maintain high standards, develop the team and attend to details.
• Roll up sleeves and lead by example, including night shifts when required.

Skills

Front of House leadership

Team motivation

Communication skills

Opera knowledge

Hospitality mindset

Hotel systems

Tools

Opera PMS

Job description

Hello Brighton!

We’re looking for a Front of House Manager at No.124
Brighton by GuestHouse to join our team.

Are you a people person who loves a good welcome,
knows their way around a busy hotel and can keep things shipshape when the
pressure is on? Do you believe great hospitality is all about the little
things, a genuine smile and knowing when someone needs a hand (or perhaps just
a decent cup of tea)?

If so, you might just be our cup of tea!

Here at No.124 Brighton, we’re a small but stylish,
family-run boutique hotel with plenty of character, a big heart and a rather
lovely spot on the seafront. We’re looking for a Front of House Manager who can
lead our team, keep our guests happy and bring a little Brighton magic to
everything they do.

What you’ll be doing:

• Leading,
  supporting and inspiring our small but ever so mighty Front of House team to
  deliver the kind of hospitality that keeps guests coming back for more.
• Making
  every arrival feel special, whether it’s a first visit or a familiar face
  returning for another Brighton escape.
• Keeping
  reception running smoothly, even when the hotel is buzzing and the seagulls are
  having a particularly loud day.
• Getting
  to know our guests, anticipating their needs and adding those thoughtful
  touches that make a stay memorable.
• Handling
  guest feedback and tricky situations with warmth, confidence and a cool head.
• Working
  closely with Housekeeping, Food & Beverage and the wider hotel team to keep
  everything ticking along nicely.
• Keeping
  standards high, developing your team and making sure the little details never
  fall through the cracks.
• Rolling
  up your sleeves, taking ownership and leading by example. After all, the best
  managers are never afraid to muck in. This will include working with night shift
  as when required.

What we’re looking for:

• Previous
  experience in a Front of House, Reception or Guest Services leadership role,
  ideally within a hotel. Knowledge of Opera is also an essential.
• A
  natural leader who knows how to motivate a team and bring out the best in
  people.
• A
  genuine passion for hospitality and making guests feel right at home.
• Someone
  organised, confident and calm when things get busy.
• A
  problem-solver who can turn a guest concern around without letting it spoil
  anyone’s day.
• Brilliant
  communication skills, a keen eye for detail and the confidence to make
  decisions.
• Comfortable
  with hotel systems and technology. We love a bit of old-school charm, but we’re
  firmly in favour of making life easier!
• Bags
  of personality, a good sense of humour and a soft spot for Brighton’s
  wonderfully colourful, slightly bonkers seaside spirit.

If you’ve been looking for a company that trusts your
instincts, values your ideas and gives you the freedom to make a real
difference, then fancy that — we’ve been looking for you too!

What’s in it for you!

• A
  boutique hotel full of character, charm and a little seaside swagger.
• A
  close-knit team where you can be yourself, have a laugh and know your
  contribution matters.
• Opportunities
  to grow and develop your career within the GuestHouse Family.
• An
  extra holiday day for your birthday. No need to spend it watching everyone else
  eat the cake!
• All
  breaks are paid.
• Our
  team have their own team room, with their own pantry full of food to dip into
  whenever they like. Feeling peckish? Help yourself! Plus, enjoy a free meal on
  shift.
• Great
  discounts when you stay or dine with family and friends across our hotels,
  restaurants and spas. A little GuestHouse getaway, anyone?
• The
  chance to lead a brilliant team and create memorable guest experiences, right
  here on Brighton’s beautiful seafront.

If your idea of a good day involves happy guests, a
team that has your back and the chance to do hospitality a little differently,
we reckon you’ll feel right at home with us.

Ready to make a splash at No.124?