Front of House Manager

No.124 by GuestHouse, Brighton; Brighton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday day off

Free meal on shift

All breaks paid

Team room with pantry

Staff discounts on stays/dining/spas

Brighton seafront hospitality

Job summary

No.124 Brighton by GuestHouse is seeking a Front of House Manager to lead our small, stylish boutique hotel team on the seafront. You’ll inspire reception, guest services and the wider team to deliver warm, personalised hospitality with attention to detail and a calm, proactive approach.

Experience in Front of House leadership within hotels is essential, with Opera knowledge valued. You’ll be hands-on, enjoy mentoring your colleagues, and thrive in a busy, guest-facing environment that rewards

Qualifications

• Experience leading Front of House in a hotel environment.
• Knowledge of Opera PMS is advantageous.
• Strong guest-service orientation and hospitality flair.
• Able to motivate a small team and maintain service standards under pressure.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and support the Front of House team to deliver warm, personalised hospitality.
• Ensure smooth reception operations during busy periods and events.
• Develop team skills and maintain high standards of service and cleanliness.

Skills

FOH leadership

Guest services

Team motivation

Calm under pressure

Excellent communication

Tools

Opera PMS

Job description

Hello Brighton!

We’re looking for a Front of House Manager at No.124Brighton by GuestHouse to join our team.

Are you a people person who loves a good welcome,knows their way around a busy hotel and can keep things shipshape when thepressure is on? Do you believe great hospitality is all about the littlethings, a genuine smile and knowing when someone needs a hand (or perhaps justa decent cup of tea)?

If so, you might just be our cup of tea!

Here at No.124 Brighton, we’re a small but stylish,family-run boutique hotel with plenty of character, a big heart and a ratherlovely spot on the seafront. We’re looking for a Front of House Manager who canlead our team, keep our guests happy and bring a little Brighton magic toeverything they do.

What you’ll be doing:

• Leading,supporting and inspiring our small but ever so mighty Front of House team todeliver the kind of hospitality that keeps guests coming back for more.
• Makingevery arrival feel special, whether it’s a first visit or a familiar facereturning for another Brighton escape.
• Keepingreception running smoothly, even when the hotel is buzzing and the seagulls arehaving a particularly loud day.
• Gettingto know our guests, anticipating their needs and adding those thoughtfultouches that make a stay memorable.
• Handlingguest feedback and tricky situations with warmth, confidence and a cool head.
• Workingclosely with Housekeeping, Food & Beverage and the wider hotel team to keepeverything ticking along nicely.
• Keepingstandards high, developing your team and making sure the little details neverfall through the cracks.
• Rollingup your sleeves, taking ownership and leading by example. After all, the bestmanagers are never afraid to muck in. This will include working with night shiftas when required.

What we’re looking for:

• Previousexperience in a Front of House, Reception or Guest Services leadership role,ideally within a hotel. Knowledge of Opera is also an essential.
• Anatural leader who knows how to motivate a team and bring out the best inpeople.
• Agenuine passion for hospitality and making guests feel right at home.
• Someoneorganised, confident and calm when things get busy.
• Aproblem-solver who can turn a guest concern around without letting it spoilanyone’s day.
• Brilliantcommunication skills, a keen eye for detail and the confidence to makedecisions.
• Comfortablewith hotel systems and technology. We love a bit of old-school charm, but we’refirmly in favour of making life easier!
• Bagsof personality, a good sense of humour and a soft spot for Brighton’swonderfully colourful, slightly bonkers seaside spirit.

If you’ve been looking for a company that trusts yourinstincts, values yourideas and gives you the freedom to make a realdifference, then fancy that — we’ve been looking for you too!

What’s in it for you!

• Aboutique hotel full of character, charm and a little seaside swagger.
• Aclose-knit team where you can be yourself, have a laugh and know yourcontribution matters.
• Opportunitiesto grow and develop your career within the GuestHouse Family.
• Anextra holiday day for your birthday. No need to spend it watching everyone elseeat the cake!
• Allbreaks are paid.
• Ourteam have their own team room, with their own pantry full of food to dip intowhenever they like. Feeling peckish? Help yourself! Plus, enjoy a free meal onshift.
• Greatdiscounts when you stay or dine with family and friends across our hotels,restaurants and spas. A little GuestHouse getaway, anyone?
• Thechance to lead a brilliant team and create memorable guest experiences, righthere on Brighton’s beautiful seafront.

If your idea of a good day involves happy guests, a team that has your back and the chance to do hospitality a little differently,we reckon you’ll feel right at home with us.