Front of House Mail & Delivery Specialist

ISS Facilities Services; Greater London; On-site; GBP 21,000 - 30,000; Full time

Job summary

ISS Facilities Services is seeking a proactive Mailroom & Delivery Clerk to manage day-to-day post and courier deliveries at our secure London site. You will receive, sort, and distribute mail, handle outgoing mail, and support loading bay tasks using the site van.

Ideal candidates have strong customer service, excellent communication skills, and a good eye for detail. A full driving licence is required to perform site deliveries.

Qualifications

• Strong customer service experience, ideally within a corporate, facilities, workplace or other professional environment.
• Excellent face-to-face and telephone communication skills.
• Comfortable carrying out a role involving physical mail handling, deliveries and the movement of goods.
• Strong attention to detail and accuracy.
• High level of integrity and discretion when handling confidential or classified material.
• Proactive, practical and problem-solving approach.
• Ability to investigate and resolve delivery issues and discrepancies.

Responsibilities

• Receive and process all incoming post, parcels and courier deliveries.
• Carry out security checks and X-ray screening of incoming items.
• Sort and distribute incoming mail accurately to the relevant departments.
• Scan specified correspondence into digital document management systems.
• Complete scheduled internal mail runs, including the handling of sensitive documentation.
• Collect outgoing post and parcels and prepare items for dispatch using franking machines and Royal Mail services.
• Arrange and process UK and international courier shipments using systems such as DHL and FedEx.
• Support loading bay operations, including receiving larger deliveries, room set-ups, furniture moves, and site delivery runs using the site van.

Skills

Customer service

Face-to-face communication

Telephone communication

Attention to detail

Integrity & discretion

Problem solving

Delivery issue resolution

Full driving licence

Job description

ISS Facilities Services is seeking a proactive Mailroom & Delivery Clerk to manage day-to-day post and courier deliveries at our secure London site. You will receive, sort, and distribute mail, handle outgoing mail, and support loading bay tasks using the site van.

Ideal candidates have strong customer service, excellent communication skills, and a good eye for detail. A full driving licence is required to perform site deliveries.