Front of House Leader: Inspire Teams & Drive Service

Pret A Manger; Greater Manchester; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Additional £1.25 per hour Mystery Shop

Shift bonus between 3-5am

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership 50% off food + 5*

Job summary

Pret A Manger Manchester is seeking a Front of House Leader to champion our in-store team and guest experience. You’ll coach, mentor and drive performance across shifts, ensuring high standards and exceptional service while protecting profitability.

You’ll also be hands-on with training, coffee preparation and daily operations to keep the shop running smoothly. The role offers a dynamic environment at Manchester Piccadilly, with opportunities to grow within our cafe brand and contribute to an

Qualifications

• Experience leading shop floor teams with high energy and strong standards.
• Demonstrated excellence in customer service and operational consistency.
• Ability to coach, mentor and develop team members.

Responsibilities

• Lead and mentor in-shop teams to deliver Pret standards.
• Drive performance, protect profit, and keep customers happy.
• Roll up sleeves on the coffee machine when needed and manage shifts.
• Uphold training and coaching to maintain great energy and service.

Skills

Customer service

Team leadership

Front of house

Cash handling

Point of sale

Tools

POS system

Job description

Pret A Manger Manchester is seeking a Front of House Leader to champion our in-store team and guest experience. You’ll coach, mentor and drive performance across shifts, ensuring high standards and exceptional service while protecting profitability.

You’ll also be hands-on with training, coffee preparation and daily operations to keep the shop running smoothly. The role offers a dynamic environment at Manchester Piccadilly, with opportunities to grow within our cafe brand and contribute to an