Front of House Leader: Inspire Teams, Elevate Service

Pret A Manger; Bridge; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Additional £1.25 per hour Mystery Shop

Extra £5 per hour for 3-5am shifts

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership (50% off and 5 f?

Loyalty awards

Marketplace discounts

Free shoes

Job summary

Pret A Manger is hiring a Front of House Leader to coach teams on the shop floor, ensuring exceptional customer service and high-standards during busy periods. This role is based in our London shop, offering opportunities to lead, mentor and grow within our fast-paced Pret environment.

You’ll be accountable for maintaining great energy, supporting training, and driving performance, while upholding Pret’s values of hospitality and care for customers and colleagues alike.

Qualifications

• You lead with purpose—driving team performance, protecting profit, and keeping customers happy.
• Strong customer service focus and hospitality mindset.
• Ability to coach and mentor shop teams during busy periods.
• Commitment to Pret values and standards.

Responsibilities

• Coach and mentor shop teams to deliver exceptional customer service.
• Maintain high standards, manage performance and drive shop profits.
• Support during busy periods and ensure smooth front-of-house operations.

Skills

Customer service

Team leadership

Hospitality

Job description

Pret A Manger is hiring a Front of House Leader to coach teams on the shop floor, ensuring exceptional customer service and high-standards during busy periods. This role is based in our London shop, offering opportunities to lead, mentor and grow within our fast-paced Pret environment.

You’ll be accountable for maintaining great energy, supporting training, and driving performance, while upholding Pret’s values of hospitality and care for customers and colleagues alike.