Front of House Leader - Lead, Inspire & Delight Guests

Pret A Manger; Alcester; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early morning shift bonus (£5/hour)

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership (50% off food, 5.

Loyalty awards

Marketplace discounts

Comfy free shoes

Job summary

Pret A Manger is seeking a Front of House Leader to coach and energise shop teams, delivering exceptional service and maintaining high standards. You’ll mentor staff, manage daily shop operations, and lead by example on the shop floor, including hands-on coffee and guest interaction during busy periods.

Join a fast-paced environment where growth, teamwork and delightful customer experiences are valued. Competitive hourly pay with shifts including early mornings and flexible hours, plus

Qualifications

• Leadership and team coaching experience in hospitality or retail.
• Strong customer service focus and energy to drive standards.

Responsibilities

• Coach and mentor shop teams to drive performance and standards.
• Maintain high standards and keep customers happy through energy and enthusiasm.
• Hands-on role during busy periods, including coffee preparation and service.

Skills

Leadership

Customer service

Coaching

Job description

Pret A Manger is seeking a Front of House Leader to coach and energise shop teams, delivering exceptional service and maintaining high standards. You’ll mentor staff, manage daily shop operations, and lead by example on the shop floor, including hands-on coffee and guest interaction during busy periods.

Join a fast-paced environment where growth, teamwork and delightful customer experiences are valued. Competitive hourly pay with shifts including early mornings and flexible hours, plus