Front of House Leader—Flexible Hours & Growth

Boparan Restaurant Group; Wakefield; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Bonuses based on performance

50% discount across BRG brands

Career growth opportunities

Flexible working

Résumé du poste

Boparan Restaurant Group is seeking a Front of House Team Leader for our Wakefield Restaurant Hub—a dynamic, multi-brand venue that brings together Carluccio's Caffè, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen and Harry Ramsden's under one roof.

Lead the front of house, mentor the team, oversee service flow and guest satisfaction while upholding BRG standards. We offer performance bonuses, generous staff discounts, clear career progression and flexible hours.

Qualifications

• Experience leading a front of house team in a busy restaurant.
• Strong customer service and communication skills.
• Ability to manage shifts and operations.

Responsabilités

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

Connaissances

Casual Dining Experience

Shift Management

Communication Skills

Description du poste

Boparan Restaurant Group is seeking a Front of House Team Leader for our Wakefield Restaurant Hub—a dynamic, multi-brand venue that brings together Carluccio's Caffè, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen and Harry Ramsden's under one roof.

Lead the front of house, mentor the team, oversee service flow and guest satisfaction while upholding BRG standards. We offer performance bonuses, generous staff discounts, clear career progression and flexible hours.