Front of House Supervisor

Harri; Wakefield; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonuses on targets

Brand discounts

Career growth

Flexible working

Job summary

Our Restaurant Hub in Wakefield is seeking a Lead Front of House to steer the team across brands, delivering seamless service and memorable guest experiences. You will drive engagement, coach staff, and maintain a vibrant, welcoming atmosphere that reflects BRG's standards.

Join a dynamic hub housing Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen and Harry Ramsden's, with opportunities for growth and a flexible working approach within a diverse group.

Qualifications

• Front of house leadership and supervision
• Team development and mentoring
• Operational efficiency and service flow management
• Customer satisfaction and handling feedback
• Brand ambassador responsibilities
• Health and safety compliance and standards

Responsibilities

• Inspire Excellence: Lead the front of house team to deliver outstanding service in a warm, inviting environment.
• Team Development: Mentor and train staff to grow and exceed guest expectations.
• Operational Efficiency: Oversee service flow and daily operations for smooth delivery.
• Customer Satisfaction: Address feedback professionally and turn challenges into improvements.
• Brand Ambassador: Uphold standards of all brands within the hub to ensure guest return.
• Safety and Compliance: Ensure health, safety and legal requirements are met.

Job description

Lead the Front of House Team at Our Dynamic Restaurant Hub!

Join the Revolution in Dining!

At Our Restaurant Hub, we're redefining the dining experience by bringing together a diverse collection of beloved brands from the Boparan Restaurant Group. Imagine leading in a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof. We're not just serving meals; we're creating memorable experiences for every guest.

Why This Role Is Special:

As a Front of House Team Leader, you’ll be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You’ll lead by example, driving our team to deliver top-tier service while maintaining the vibrant, welcoming atmosphere we’re known for.

Your Key Responsibilities:

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

What We Offer:

• Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus more perks!
• Career Growth: Opportunities for development within our diverse group of brands.
• Flexible Working: We value work-life balance and offer flexibility to suit your needs.

Are You the Leader We’re Looking For?

If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you! Step into a role where your leadership and dedication will shape unforgettable dining experiences.

Boparan Restaurant Group (BRG) is agrowing hospitality groupcommitted to striving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

• Honest– Acting with integrity in everything we do.
• Hardworking– Giving our best, every day.
• Hungry– Always striving for growth and excellence.
• Heart– Caring deeply about our people, our guests, and our communities.

Our most northern Restaurant Hub to date. You can find us by the checkouts in the Sainsbury’s superstore on Ings Road in Wakefield.