FOH Supervisor

The Restaurant Hub - Crayford; Dartford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Bonuses for hitting targets and卓se

50% off at all brands for you and up 5

Career growth opportunities

Flexible working

Job summary

The Restaurant Hub - Crayford in Dartford, UK is seeking a Front of House Team Leader to guide a diverse brand-driven venue within BRG. You will lead by example, ensuring seamless service across brands and delivering memorable guest experiences.

You will drive a vibrant, welcoming atmosphere, mentor staff, and uphold safety, quality, and brand standards across the hub. A dynamic hospitality leadership role with growth opportunities.

Responsibilities

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering growth and ensuring guest expectations are exceeded.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring smooth running.
• Customer Satisfaction: Address feedback professionally and turn challenges into improvements.
• Brand Ambassador: Uphold brand standards so every guest leaves smiling and eager to return.
• Safety and Compliance: Ensure health, safety, and legal requirements are met with care.

Job description

Lead the Front of House Team at Our Dynamic Restaurant Hub!

Join the Revolution in Dining!

At Our Restaurant Hub, we're redefining the dining experience by bringing together a diverse collection of beloved brands from the Boparan Restaurant Group. Imagine leading in a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof. We're not just serving meals; we're creating memorable experiences for every guest.

Why This Role Is Special:

As a Front of House Team Leader, you’ll be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You’ll lead by example, driving our team to deliver top-tier service while maintaining the vibrant, welcoming atmosphere we’re known for.

Your Key Responsibilities:

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

What We Offer:

• Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus more perks!
• Career Growth: Opportunities for development within our diverse group of brands.
• Flexible Working: We value work-life balance and offer flexibility to suit your needs.

Are You the Leader We’re Looking For?

If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you! Step into a role where your leadership and dedication will shape unforgettable dining experiences.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values:

• Honest - Acting with integrity in everything we do.
• Hardworking - Giving our best, every day.
• Hungry - Always striving for growth and excellence.
• Heart - Caring deeply about our people, our guests, and our communities.

One of our largest Restaurant Hubs offering a range of meals from Ed’s Diner, Slim Chickens, Gourmet Burger Kitchen, Harry Ramsdens and Caffe Carluccios. Located upstairs in the Sainsburys Supermarket just opposite Crayford Greyhound Track and with close links to Crayford Train Station and just off the A2.