Front of House Leader: Elevate Guest Experience

Almondsbury Inn & Lounge; Bristol; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% off Food & Beverage

Meals on duty provided

Hospitality Rewards

Employee Assistance Programme

Same day online GP appointments

Job summary

Almondsbury Inn & Lounge in Bristol is seeking a hands-on Guest Service Manager to lead the Front of House and guest relations, ensuring welcome and seamless check-in, and delivering memorable experiences. You will supervise front desk staff, train colleagues, maintain standards, manage group bookings, and work closely with the General Manager to develop and drive service excellence.

The role rewards strong leadership, clear communication, problem solving, and adaptability in a fast-paced

Qualifications

• Proven experience in a front office or guest service management role within hospitality.
• Strong leadership, problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.
• Multitasking in a fast-paced environment.

Responsibilities

• Lead the front desk team and oversee daily front office operations.
• Manage guest relations and ensure seamless check-in and check-out.
• Train colleagues and maintain service standards.
• Coordinate group bookings and support the Hotel Manager.
• Deliver exceptional customer service and memorable guest experiences.

Skills

Leadership

Communication

Problem-solving

Decision-making

Multitasking

Front office management

Guest service

Adaptability

Tools

Hotel management software

Reservation systems

Job description

Almondsbury Inn & Lounge in Bristol is seeking a hands-on Guest Service Manager to lead the Front of House and guest relations, ensuring welcome and seamless check-in, and delivering memorable experiences. You will supervise front desk staff, train colleagues, maintain standards, manage group bookings, and work closely with the General Manager to develop and drive service excellence.

The role rewards strong leadership, clear communication, problem solving, and adaptability in a fast-paced