Guest Service Manager

Crest Hotels Group; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Friends & Family rate

50% off Food & Beverage

Meals on duty provided

Hospitality rewards

Retail & dining discounts

Employee assistance programme

Online GP appointments

Milestone anniversaries

Job summary

Almondsbury Inn & Lounge is seeking a proactive Guest Service Manager – Front of House to lead the front desk team and drive exceptional guest experiences. You will oversee daily operations, manage guest relations, and ensure smooth check-in and check-out processes.

The role requires strong leadership, excellent communication, and the ability to train staff while delivering consistent service in a fast-paced hospitality environment.

Qualifications

• Proven experience in front office or guest service management within hospitality.
• Strong leadership, problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Lead the front desk team and ensure the highest level of guest satisfaction.
• Oversee daily front office operations and guest relations for a seamless check-in/out.
• Train and develop colleagues while maintaining safety standards.
• Represent the hotel as a key guest service advocate and ensure consistent service quality.

Skills

Leadership

Front office management

Communication

Problem solving

Multitasking

Customer service

Tools

Reservation systems

Hospitality software

Job description

Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.

The Role of Guest Service Manager - Front of House Manager

The Guest Service Manager - Front of House Manager will be responsible for the Front of House operation and team, they will manage any group bookings and ensure a warm welcome for all guests. The Guest Service Manager - Front of House Manager will lead the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.

The Guest Service Manager - Front of House Manager will be an experienced Front Office Guest Service Manager or Supervisor looking for the next step in their career, with the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.

The role of Guest Service Manager - Front of House Manager will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in Hotel Guest Service’s - Front of House.

Job Overview:

As Guest Service Manager – Front of House you will lead our front desk team and ensure the highest level of guest satisfaction. As a key representative of the hotel, you will oversee daily front office operations, manage guest relations, and support a seamless check-in and check-out experience.

Experience & Qualifications

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.
• Demonstrable ability to multitask and thrive in a fast-paced environment.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments