Front of House Leader: Elevate Guest Experience & Team

Harri; Southampton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Team development

Career growth

Structured onboarding

Generous annual leave

Friends-and-family rates

Job summary

Second Nature, part of Lamington Group, is hiring a Front of House Manager to lead the front of house and set the tone for every guest interaction. You’ll oversee reservations, guest services and the daily rhythm of the front desk, building a team that is confident, capable and genuinely cares.

You work closely with the General Manager to ensure a memorable stay and a strong business performance. Your leadership matters; the front office culture influences the entire guest experience, and you

Qualifications

• 3+ years in hotel front office leadership or similar hospitality management.
• Proven track record of leading and developing a team.
• Strong knowledge of hotel operations, PMS systems and guest service standards.
• Experience managing reservations, check-in and guest relations.
• Real communication and conflict-resolution skills.
• A calm, professional head under pressure, and a genuine passion for guest experience.

Responsibilities

• Recruit, train and develop your front office team to deliver great guest experiences.
• Set standards, provide regular feedback to the team.
• Oversee check-in and check-out, ensuring smooth operations.
• Handle guest requests and complaints, building loyalty.
• Manage front office budgets and staffing schedules.
• Maintain security protocols and property procedures.
• Oversee PMS, phones and key access systems.
• Report on performance to the General Manager and collaborate with housekeeping, maintenance and F&B.
• Cross-department collaboration in the F&B department when needed.

Skills

Front office leadership

Team development

Guest service standards

Reservations experience

Communication skills

Conflict resolution

Tools

PMS systems

Job description

Second Nature, part of Lamington Group, is hiring a Front of House Manager to lead the front of house and set the tone for every guest interaction. You’ll oversee reservations, guest services and the daily rhythm of the front desk, building a team that is confident, capable and genuinely cares.

You work closely with the General Manager to ensure a memorable stay and a strong business performance. Your leadership matters; the front office culture influences the entire guest experience, and you