Front of House Leader — Dynamic Dining Hub & Growth

Boparan-Restaurant-Group; Tamworth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Performance-based rewards

Generous discounts

Career growth

Flexible working

Job summary

Boparan Restaurant Group's Restaurant Hub in Tamworth is seeking a Front of House Team Leader to guide a diverse group across multiple brands.

You will inspire excellence, develop the team, oversee daily service, handle guest feedback, and ensure safety and compliance, while upholding the standards of Carluccio's Caff, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's under one roof.

Responsibilities

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

Job description

Boparan Restaurant Group's Restaurant Hub in Tamworth is seeking a Front of House Team Leader to guide a diverse group across multiple brands.

You will inspire excellence, develop the team, oversee daily service, handle guest feedback, and ensure safety and compliance, while upholding the standards of Carluccio's Caff, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's under one roof.