Front of House Lead - Guest Services (London)

Jones Lang LaSalle Limited; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Jones Lang LaSalle Limited (JLL) is seeking a Front of House Supervisor in London on-site. You will ensure service excellence, lead Guest Services teams, and manage reception duties to deliver a superior visitor experience at a major corporate site.

Responsibilities include coordinating VIP events, maintaining room bookings, and training staff while upholding brand standards and a courteous, professional approach at all times.

Qualifications

• At least 2 years' experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline.
• Fluency in leading reception services and standard operating procedures.
• Excellent organisational skills with attention to detail and a professional, proactive attitude.

Responsibilities

• Lead Guest Services Ambassadors and Coordinators to deliver service excellence and seamless visitor experience.
• Coordinate rotations and VIP events; manage room and desk bookings and visitor management systems.
• Respond to inquiries and complaints promptly, ensuring effective resolution and high presentation standards.
• Maintain high standards of uniform appearance and cleanliness across reception areas.
• Train and develop team members; support daily operations across main and internal reception spaces.

Skills

Front of House experience

Customer service

Team leadership

Communication skills

Job description

Jones Lang LaSalle Limited (JLL) is seeking a Front of House Supervisor in London on-site. You will ensure service excellence, lead Guest Services teams, and manage reception duties to deliver a superior visitor experience at a major corporate site.

Responsibilities include coordinating VIP events, maintaining room bookings, and training staff while upholding brand standards and a courteous, professional approach at all times.