Front of House Team Leader — Elevate Guest Experience

Stonegate Company Ltd.; Ferndown; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

MiXR App 25% off food and drink foryou

Stonegate Xtra Rewards – Online portal

VIP entry to our Pubs and Bars

Stonegate Hotel Discounts

Flexible working

Corporate discounts at David Lloyd and

PureGym discounts

Dental Insurance

Stream – Early access to earned wages

Award winning development programmes

Job summary

The Horns Inn, operated by Stonegate Group, is seeking a Front of House Team Leader to drive guest experience and lead the front-of-house team. You will work with the management team to deliver our service standards and maintain smooth operations across shifts.

We value warm hospitality, inclusivity and a proactive approach. Eligibility requires 18+, and you’ll contribute to a welcoming pub environment with a premium twist on traditional British food and drinks.

Qualifications

• Experience leading front-of-house teams in hospitality.
• Able to work with management to deliver vision.
• Strong focus on guest experience and hospitality.

Responsibilities

• Lead and motivate the front-of-house team to deliver an amazing guest experience.
• Support smooth operations and consistency across shifts.
• Foster a warm, welcoming environment for guests.

Skills

Team leadership

Operations management

Guest experience

Job description

The Horns Inn, operated by Stonegate Group, is seeking a Front of House Team Leader to drive guest experience and lead the front-of-house team. You will work with the management team to deliver our service standards and maintain smooth operations across shifts.

We value warm hospitality, inclusivity and a proactive approach. Eligibility requires 18+, and you’ll contribute to a welcoming pub environment with a premium twist on traditional British food and drinks.