Front of House Lead - Guest Experience & Team Builder

THE BELGIAN ARMS PUB LTD; Maidenhead; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Belgian Arms is seeking a confident Front of House Supervisor to lead the team during service, ensuring warm welcomes and flawless hospitality. You will manage guest flow, train staff and maintain high standards of cleanliness and presentation across the pub.

Ideal candidates have hospitality experience, a natural ability to motivate people, and a proactive approach to problem-solving in a fast-paced environment. Role is based in Maidenhead.

Qualifications

• Previous hospitality experience, ideally in a supervisory role.
• Genuine passion for great food, drink and hospitality.
• Natural ability to lead, motivate and bring people together.
• Positive, can-do attitude with plenty of initiative.
• Great communication and organisational skills.
• Confidence working in a busy environment and keeping a cool head.
• A team player who isn't afraid to get stuck in, muck in and have a laugh along the way!

Responsibilities

• Lead the team during service, keeping everyone motivated, organised and on the ball.
• Make sure every guest receives a warm welcome and fantastic service.
• Keep an eye on the details, from beautifully presented tables to a well-stocked and organised bar.
• Know your menu, wines and drinks, and help the team build their knowledge too.
• Keep communication flowing between the kitchen, bar and floor.
• Make sure bookings, guest notes and special requests are accurate and communicated.
• Support, train and encourage the team to be the best they can be.
• Deal with guest feedback and any little hiccups with confidence and a smile.
• Keep standards high when it comes to cleanliness, presentation, food safety and general organisation.
• Take ownership, use your initiative and spot what needs doing before someone has to ask.
• Support the management team with the day-to-day running of the pub and help create a brilliant working environment.

Skills

Team leadership

Guest service

Communication

Organisational skills

Initiative

Hospitality

Job description

The Belgian Arms is seeking a confident Front of House Supervisor to lead the team during service, ensuring warm welcomes and flawless hospitality. You will manage guest flow, train staff and maintain high standards of cleanliness and presentation across the pub.

Ideal candidates have hospitality experience, a natural ability to motivate people, and a proactive approach to problem-solving in a fast-paced environment. Role is based in Maidenhead.