Front of House Lead — Guest Experience & Growth

Pillarangel Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality venue management company in London is seeking an experienced Head Receptionist to lead the front-of-house team. The ideal candidate is a professional with excellent organisational and communication skills, responsible for managing reception operations and ensuring a warm guest welcome. This role offers opportunities for career growth, flexible working hours, and a dynamic work environment. Salary and start date are to be discussed during the interview.

Benefits

Opportunities for career growth

28 to 30 days holiday

Meal on duty

Reward programs

Fun work environment

Qualifications

• Previous experience in a supervisory or management role in reception or front-of-house.
• Excellent organisational, communication, and leadership skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Oversee daily reception operations, ensuring smooth front-of-house service.
• Act as the first point of contact for guests, handling enquiries, bookings, and complaints.
• Coordinate with other departments for seamless guest experiences.

Skills

Organisational skills

Communication skills

Leadership skills

Guest-focused attitude

Attention to detail

Multi-tasking

Tools

OpenTable

Booking software

Front desk systems

Job description

A hospitality venue management company in London is seeking an experienced Head Receptionist to lead the front-of-house team. The ideal candidate is a professional with excellent organisational and communication skills, responsible for managing reception operations and ensuring a warm guest welcome. This role offers opportunities for career growth, flexible working hours, and a dynamic work environment. Salary and start date are to be discussed during the interview.