Front of House Lead - Flexible Hours & Guest Experience

Bannatyne; Park Central; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Complimentary lunch/breakfast

Free gym membership

28 days annual leave

Career & Personal Development

Mental Health support

Staff awards & bonuses

Discounted spa and dining

Job summary

Bannatyne Brindley Place is seeking a Front of House Manager to lead the front of house team, ensure exceptional member service and manage daily operations. The role offers a 40-hour week at £13.40 per hour, with duties including supervision, scheduling, budgeting support, guest relations, health and safety compliance, and events.

Brindley Place location provides a vibrant club atmosphere and growth opportunities within Bannatyne.

Qualifications

• Supervisory or managerial experience in hospitality or customer service.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Customer service focused with positive guest experiences.
• Good organisational and multitasking abilities.
• Basic budgeting and financial reporting experience.
• Experience with CRM systems is desirable.

Responsibilities

• Lead and motivate the front of house team to deliver outstanding service.
• Fulfil Duty Manager duties, unlock/lock, assist with crisis management.
• Manage staff schedules to ensure adequate coverage.
• Conduct performance reviews and provide coaching.
• Greet members and guests warmly and assist promptly.
• Handle inquiries, concerns and complaints professionally.
• Oversee front desk operations including bookings and payments.
• Monitor supplies and inventory against revenue targets.
• Ensure health and safety compliance.
• Organise member events to foster community.
• Assist budgeting and financial planning for front of house.
• Promote club programs and events.

Skills

Supervisory experience

Leadership

Customer service excellence

Communication skills

Organisational multitasking

Budgeting experience

CRM systems

Tools

CRM systems

Job description

Bannatyne Brindley Place is seeking a Front of House Manager to lead the front of house team, ensure exceptional member service and manage daily operations. The role offers a 40-hour week at £13.40 per hour, with duties including supervision, scheduling, budgeting support, guest relations, health and safety compliance, and events.

Brindley Place location provides a vibrant club atmosphere and growth opportunities within Bannatyne.