Front of House Supervisor

Bannatyne; Bury St Edmunds; On-site; GBP 16,000 - 17,000; Part time

Benefits offered by this job

Free gym membership

Complimentary meals

Flexible schedule

28 days annual leave increases withten

Career & Personal Development training

Mental Health & EAP services

Staff Awards and Bonuses

Discounted spa treatments

Discounted spa goods

Discounted meals and beverages

Discounted entertainment and shopping

Job summary

Bannatyne in Bury St Edmunds is seeking a Front of House Supervisor to lead the front of house team and ensure members receive outstanding service. The role is 24 hours per week with a rate of £13.15 per hour and a focus on guest experience, operations, and events.

You will manage reception, bookings, and payments, drive staff scheduling, and uphold health and safety standards while fostering a welcoming club environment.

Responsibilities

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Perform Duty Manager duties such as key holding and opening/closing the club, with crisis management support.
• Assist with staff scheduling to ensure adequate coverage.
• Greet and assist all members and guests promptly and warmly.
• Handle customer inquiries and resolve complaints professionally.
• Maintain a welcoming, clean, and organised front of house area.
• Oversee front desk operations including bookings, payments, and records.
• Monitor front of house supplies and inventory against revenue targets.
• Ensure compliance with health and safety and company policies.
• Develop strategies to enhance member engagement and satisfaction.
• Organise and participate in member events and club activities.
• Promote club programs, services and events to members and guests.

Job description

Job Title : Front of House Supervisor
Hours : 24 per week
Rate of Pay : £13.15 per hour
Location : Bury St Edmunds

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Supervisor to join our team and ensure members and guests receive the highest level of service.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Supervisor:

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
• Assist with managing staff schedules, ensuring adequate coverage at all times.
• Ensure that all members and guests are greeted warmly and assisted promptly.
• Handle customer inquiries, concerns, and complaints efficiently and professionally.
• Promote a welcoming environment and ensure the front of house area is always clean and organised.
• Assist with overseeing the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
• Monitor and manage front of house supplies and inventory with revenue targets.
• Ensure compliance with health and safety regulations and company policies.
• Develop and implement strategies to enhance member engagement and satisfaction.
• Organise and participate in member events and activities to foster a sense of community.
• Promote club programs, services, and events to members and guests.

What we are looking for:

• Previous experience in a supervisory or managerial role within customer service or hospitality environment.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a focus on creating positive experiences.
• Good organisational and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Basic financial acumen and experience with budgeting and reporting.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Why Bannatyne? At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Supervisor, you will have the opportunity to assist in leading a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference