Front of House Lead — Elevate Guest Experience

Slim Chickens - Cannock; Cannock; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Colleague Discount 50%

BRG discounts via app

Mortgage advice and wellbeing support

Access to Wagestream earnings

Healthcare cash plan

Referral rewards

Career advancement

Flexible working

Job summary

Slim Chickens Cannock is seeking a Front of House Supervisor to lead our fast-paced, casual dining team in Cannock. You will supervise front-of-house operations, mentor staff, and ensure visits are memorable through outstanding service and smooth guest interactions.

You’ll drive guest satisfaction, manage relationships, and support the management team in achieving sales goals while maintaining brand standards and a welcoming atmosphere for both colleagues and guests.

Qualifications

• Proven supervisory experience in a fast-paced restaurant or similar venue.
• Strong leadership and people-management abilities.
• Passion for hospitality and customer service excellence.
• Excellent communication and interpersonal skills.
• Excellent organisational skills and attention to detail.

Responsibilities

• Supervising and coordinating front-of-house operations to ensure seamless service
• Leading, mentoring, and motivating the front-of-house team to deliver outstanding customer experiences
• Ensuring the highest standards of customer service, cleanliness, and presentation
• Managing guest relations, handling any issues, and ensuring customer satisfaction
• Assisting with staff training and development to uphold brand standards
• Supporting the management team in driving sales and achieving business goals
• Creating a welcoming and positive atmosphere for staff and guests

Skills

supervisory experience

leadership

hospitality

communication skills

organisational skills

Job description

Slim Chickens Cannock is seeking a Front of House Supervisor to lead our fast-paced, casual dining team in Cannock. You will supervise front-of-house operations, mentor staff, and ensure visits are memorable through outstanding service and smooth guest interactions.

You’ll drive guest satisfaction, manage relationships, and support the management team in achieving sales goals while maintaining brand standards and a welcoming atmosphere for both colleagues and guests.