General Manager - New Club Opening

Frasers Group; Swindon; On-site; GBP 36,000 - 52,000; Full time

Job summary

Frasers Group is seeking a General Manager for the Pad dle Club in Swindon, a newly established facility guiding its next growth phase. You will oversee all aspects of operations, build a strong member community, and lead a high-performing team to deliver an exceptional customer experience.

You will drive commercial performance, manage events, tournaments and coaching programs, ensure safety and cleanliness, and report on performance to senior management, with availability for evenings, weekends

Qualifications

• 2+ years’ experience in a team leader, supervisory or management role.

Responsibilities

• Lead the overall management of the Paddle Club, ensuring smooth and efficient operations across all departments.
• Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club’s business goals.
• Oversee the planning and execution of events, tournaments, and coaching programs, ensuring they are well‑organised and deliver value to members.
• Manage the club’s budget, monitor financial performance, and implement initiatives to drive profitability.
• Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top-tier experience for all members.
• Recruit, train, and manage a high-performing team, fostering a positive, motivating, and customer‑focused work environment.
• Handle member inquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.
• Build and maintain strong relationships with members, staff, and the local community to enhance the club’s reputation and reach.
• Stay informed about industry trends and competitor activities, adapting strategies as needed to maintain a competitive edge.
• Report regularly on club performance, providing insights and recommendations to senior management.

Skills

Team leadership

LTA experience

Padel passion

Evenings/weekends

Communication

Attention to detail

Problem solving

Motivating team

Career growth

Job description

Frasers Group is a leader in the sports, fitness, and retail industry, driven by a commitment to excellence and innovation. Following the successful launch of our Padel Club in Swindon, we're looking for an experienced and driven General Manager to lead the club into its next phase of growth.

As General Manager, you'll oversee all aspects of the operation, from building a strong member community and leading a high-performing team, to driving commercial success and delivering an exceptional customer experience.

This is an exciting opportunity to take the reins of a newly established facility, build on its early success, and continue developing a thriving destination for padel and racket sports in the local community.

.

• Lead the overall management of the Paddle Club, ensuring smooth and efficient operations across all departments.
• Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club’s business goals.
• Oversee the planning and execution of events, tournaments, and coaching programs, ensuring they are well‑organised and deliver value to members.
• Manage the club’s budget, monitor financial performance, and implement initiatives to drive profitability.
• Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top-tier experience for all members.
• Recruit, train, and manage a high-performing team, fostering a positive, motivating, and customer‑focused work environment.
• Handle member inquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.
• Build and maintain strong relationships with members, staff, and the local community to enhance the club’s reputation and reach.
• Stay informed about industry trends and competitor activities, adapting strategies as needed to maintain a competitive edge.
• Report regularly on club performance, providing insights and recommendations to senior management.

• 2+ years’ experience in a team leader, supervisory or management role.
• Ideally experienced in working with LTA
• Must have a passion for Padel Racket Sports and all things health and fitness.
• Full availability to work evenings, weekends, and holidays.
• Excellent written, oral communication, and organizational skills.
• Proven attention to detail.
• Proficient in problem solving and able to work proactively within a team environment to meet established corporate goals and sales objectives.
• Ability to lead and motivate team.
• Desire for career growth within the company.

• Think without limits- Think fast, fearlessly, and take the team with you.
• Own it and back yourself- Own the basics, own your role, and own the results.
• Be relevant- Relevant to our people, our partners, and the planet.