Front Of House Host

AG Hotels Group; Blackpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

An ambitious hospitality platform is seeking a dedicated part-time front office associate to join their team in creating 'Happy Thriving Places'. This role involves greeting guests, managing reservations, and ensuring a seamless check-in and check-out experience. Ideal candidates will have a passion for the hotel industry, multitasking abilities, and familiarity with property management systems. Join a team that values growth, responsibility, and exceptional service, and contribute to a vibrant environment where both guests and employees can flourish. Flexibility in working hours, including weekends, is essential for this dynamic position.

Qualifications

• Experience in front office hospitality is essential.
• Proficiency in Microsoft Office and hotel management systems preferred.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle room reservations and ensure guest information accuracy.
• Assist in F&B and housekeeping as needed.

Skills

Multitasking

Customer Service

Hospitality Knowledge

Communication Skills

Education

Experience in Front Office Hospitality

Tools

Hotel Property Management Systems (PMS)

Microsoft Office

Job description

AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 15 prime locations across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.

Our Core Values are our GRACES:

• Growth: Unleashing potential for development
• Responsibility: Owning results and outcomes
• Ambition: Pursuing impactful goals
• Expertise: Mastering our craft
• Service: Providing service that benefits our communities

Responsibilities:

1. Greet guests as they arrive, ensuring smooth check in and check out.
2. Manage room reservations and ensure that all guest information is accurate and up-to-date.
3. Process guest payments and ensure that all financial transactions are accurate and secure.
4. Respond to guest inquiries and requests for assistance in person and over phone.
5. Report any health and safety issues/maintenance issues to the relevant department.
6. Collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded.
7. Assisting in F&B and Housekeeping department as per business requirements.

Qualifications:

1. Should have a background in Front office Hospitality.
2. Should be willing to multitask.
3. Passion for the Hotel industry.
4. Familiarity with hotel property management systems (PMS) preferably Rezlynx.
5. Proficiency in Microsoft Office and basic computer skills.
6. Professional appearance and demeanor.

The shift timings will be 8am-4 pm or 2pm-10pm. Candidate should be flexible for working weekend shifts and ideally located within 5-8 miles from the hotel.

Job Types: Part-time, Permanent

Pay: £11.44 per hour
Expected hours: 24 – 32 per week