Building Host

Betfred Group; Manchester; On-site; GBP 22,000 - 28,000; Part time

Job summary

Betfred Group is seeking a Building Host in Manchester’s Northern Quarter to enhance customer experience and manage the reception area. This role involves ensuring a welcoming atmosphere, supporting events, and providing excellent service. The successful candidate will have a background in hospitality or customer service, alongside strong communication skills and a proactive attitude.

Benefits

Bonuses and incentives

Pension contributions

Enhanced maternity & paternity pay

Long-service recognition program

Financial wellbeing package

Mental health support

Qualifications

• Previous experience in hospitality or customer service.
• Proactive and positive attitude.
• Strong communication skills with a friendly approach.

Responsibilities

• Create a welcoming environment for all visitors.
• Manage reception area and ensure it functions efficiently.
• Support and facilitate events and meetings.

Skills

Hospitality

Customer Service

Communication

Organisational Skills

Tools

Microsoft Office

Job description

Glassworks is a modern new workspace based in Manchester's Northern Quarter. We are an exclusive fusion of old and new, designed for cross-sector, flexible working, where work-life balance and community environment are priorities. Glassworks is designed for boutique SMEs, as well as future-facing, larger businesses seeking a high-end feel in a trendy part of town. We are more than just a workplace; we are committed to creating a thriving community where businesses can network, inspire, and grow together.

As a key member of the team, the Building Host plays a prominent part in creating a welcoming environment for all colleagues and visitors as well as assisting the Building Manager in running the reception area, ensuring it is always presentable and functioning efficiently.

Overall, the Building Host undertakes a pivotal role in maintaining Glassworks' reputation through exemplary front of house services, thereby enhancing the overall experience for both occupiers and visitors.

This role is advertised for 24 hours a week, working over three days, Monday to Friday, 9:00-17:30

Responsibilities

• Delivering a positive customer experience within the building
• Be the first point of contact for all visitors and customers
• Support and facilitate events and meetings within the building
• Host and manage meeting rooms and the tenant lounge, maintaining a high standard of presentation, and undertaking light cleaning duties in designated areas
• Support customers to make connections with each other
• Have the confidence to take ownership of a range of building issues
• Manage and allocate posts to the relevant tenants

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

Skills & Experience

What you’ll need to succeed

• Skills and experience in hospitality, retail, or customer service
• Motivation and positive attitude
• Someone who will go above and beyond for customers
• Excellent communication skills and able to communicate with people at all levels in a friendly, engaging way
• Proactive approach to work
• Able to embrace and evidence Betfred's company values
• Experience with appropriate IT Systems, including Microsoft Office
• Organisational skills and the ability to prioritise

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.

Be rewarded

• Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions: helping you prepare for your future.
• Enhanced maternity & paternity pay: our Betfred family works to support yours.
• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.