Front of House General Assistant

SmartRecruiters, Inc.; Greater London; On-site; GBP 18,000 - 31,000; Full time

Job summary

BaxterStorey in London is seeking a Front of House General Assistant to welcome guests and deliver outstanding service at Osterley location. You will work with kitchens and back-of-house teams to ensure smooth service while upholding hygiene and safety standards.

The role requires a customer-focused mindset, strong communication, and the flexibility to work evenings, weekends, and holidays. Previous hospitality experience is welcomed but not essential, as training will be provided.

Qualifications

• Passion for delivering exceptional customer service.
• Strong verbal and written communication skills.
• Ability to work collaboratively within a diverse team.
• Willingness to obtain food safety training.
• Able to stand for long periods while maintaining energy.
• Flexible to work evenings, weekends and holidays.

Responsibilities

• Greet guests warmly and professionally to ensure a welcoming first impression.
• Serve food and beverages promptly in a friendly, efficient manner.
• Provide outstanding customer service by being attentive and empathetic.
• Collaborate with kitchen and back-of-house teams to support operations.
• Maintain cleanliness and hygiene in dining areas per health and safety rules.
• Multitask effectively during peak service periods with organization.
• Demonstrate adaptability and calmness when addressing challenges.
• Communicate clearly with team and management to ensure consistent service.
• Manage guest interactions with professionalism and emotional intelligence.
• Comply with all food service guidelines and organizational policies.

Skills

Customer service

Communication

Teamwork

Adaptability

Multitasking

Organizational skills

Reliability

Emotional intelligence

Flexibility

Professional appearance

Food safety knowledge

Job description

• Compensation: up to GBP 30,784 - monthly

Company Description

BaxterStorey is a leading catering company across the UK and Ireland.

Job Description

We're looking for an enthusiastic and customer-focused Front of House General Assistant to join our team in Osterley, London, United Kingdom. In this role, you'll be the welcoming face of our organization, delivering exceptional service and creating memorable experiences for every guest. You'll work collaboratively with colleagues to ensure smooth operations while maintaining the highest standards of professionalism and care. If you're passionate about hospitality and thrive in a dynamic, inclusive environment, we'd love to hear from you.

• Greet guests warmly and professionally, ensuring they feel welcomed and valued from the moment they arrive
• Serve food and beverages to guests in a friendly, professional, and efficient manner while ensuring all requests are promptly addressed
• Provide outstanding customer service by remaining attentive to guests' needs throughout their visit and responding to questions and concerns with empathy and positivity
• Collaborate effectively with kitchen and back-of-house teams to support seamless operations and contribute to a safe, inclusive working environment
• Maintain exceptional cleanliness and hygiene standards in dining areas and service stations in accordance with health and safety regulations
• Handle multiple tasks simultaneously while remaining organized and detail-oriented, even during peak service periods
• Demonstrate adaptability and a solution-oriented approach when addressing challenges or unexpected situations
• Communicate clearly with team members and management to ensure consistent service delivery and operational excellence
• Manage guest interactions with professionalism and emotional intelligence, resolving concerns with grace and efficiency
• Comply with all food service guidelines, health and safety regulations, and organizational policies

Qualifications

• Genuine passion for delivering exceptional customer service and creating positive guest experiences
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse guests and colleagues
• Proven ability to work collaboratively within a team environment and contribute to an inclusive, supportive workplace culture
• Demonstrated adaptability and resilience with a solution-oriented mindset when facing challenges
• Knowledge of food safety and sanitation practices, or willingness to obtain this knowledge through training
• Physical stamina and ability to work on your feet for extended periods while maintaining professionalism and energy
• Excellent organizational and time management skills with the ability to prioritize tasks effectively
• Reliability, punctuality, and a strong commitment to professional behavior and appearance
• Emotional intelligence and the ability to remain calm and professional in high-pressure situations
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Ability to multitask and manage competing priorities during busy service periods
• Previous experience in a food service, hospitality, or customer-facing role is preferred but not required
• Strong interpersonal skills and the ability to build rapport with guests and colleagues