Front of House / Facilities Manager

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front of House / Facilities Manager to ensure exceptional service standards and manage logistics for events. This role involves overseeing catering, maintaining health and safety compliance, and providing administrative support. The ideal candidate will possess strong organizational and communication skills, with a proven ability to manage multiple priorities effectively. Join a dynamic team where your contributions will enhance the visitor experience and ensure smooth operations in a vibrant environment.

Qualifications

• Significant experience in a similar role.
• Proven ability to manage deliverables within deadlines.

Responsibilities

• Ensure high standards for Front of House/Reception services.
• Manage building logistics for events and oversee catering arrangements.
• Maintain health and safety compliance and manage contractors.

Skills

IT Skills

Organizational Skills

Attention to Detail

Communication Skills

Relationship Building

Problem-Solving Skills

Adaptability

Job description

Social network you want to login/join with:

Front of House / Facilities Manager, London

Client: LMA Recruitment

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c8dd9d35b772

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Role/Responsibilities

1. Ensure that the Company's Front of House/Reception services meet high standards and provide a professional, positive experience for visitors.
2. Manage advanced building briefing, including security, equipment, and logistics for events.
3. Oversee catering arrangements and organize building-specific events such as Christmas parties.
4. Oversee cleaning regimes, liaising with external cleaners to maintain high standards.
5. Assist at events, greet guests, and manage guest lists as needed.
6. Man the front door, connecting visitors to relevant departments.
7. Manage stock levels, including stationery and refreshments.
8. Handle post and courier deliveries.
9. Book meeting rooms via Outlook, coordinate refreshments and AV needs, and advise staff on room allocation.
10. Assist with AV equipment in meeting rooms (training provided).
11. Order taxis and couriers when needed.
12. Complete joiner and leaver tasks.
13. Maintain the garden area and liaise with the gardener.
14. Manage admin drive, building handbooks, and logs.
15. Implement safe working practices to ensure safety of visitors and staff.
16. Oversee contractors and suppliers, ensuring quality and cost-effectiveness, including tender processes.
17. Manage reception and communal areas, resolving issues and liaising with property managers and contractors.
18. Coordinate contractor works to minimize disruption, ensuring proper documentation.

Ensure Health and Safety Compliance in relation to:

1. Fire marshals, first aiders, and training; act as fire marshal during evacuations.
2. Maintain accurate health and safety records, undertake risk assessments, and follow up on actions.
3. Weekly fire alarm testing and CCTV checks.

PA/Administrative Support

1. Provide ad-hoc business support, maintaining confidentiality.
2. Manage reception/room diaries effectively.
3. Produce high-standard correspondence, emails, and presentations.
4. Take notes at meetings when appropriate.
5. Assist with expense and credit card analysis.
6. Help with building and office insurances and inventory management.

Experience:

• Significant experience in a similar role.
• Proven ability to manage deliverables within deadlines.
• Experience with Health & Safety.

Skills:

• Excellent IT and technical skills.
• Strong organizational and planning abilities.
• High attention to detail.
• Exceptional communication skills.
• Understanding of the financial services environment.
• Ability to build relationships with stakeholders, including senior management.
• Proactive, initiative-taking, and problem-solving skills.
• Recognize conflicts and seek guidance when needed.
• Adaptability to ambiguity and conflicting priorities.
• Remain calm under pressure with a good sense of humor.