Front of House/Events Coordinator

Ashdown Phillips; Sutton Courtenay; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Season ticket loan

Bonus scheme

Wellbeing days

Job summary

Bee House in Oxfordshire seeks a friendly Front of House team member to deliver a five-star experience for occupiers, visitors and clients. You will manage welcome, sign-ins, mail handling and route enquiries while supporting meetings, events and engagement activities.

The role covers coordination of bookings, payments, and records of occupier service charges, with a focus on professional, approachable service and seamless operations within a flexible workspace.

Qualifications

• Excellent customer service, interpersonal and communication skills.
• Strong organisational and time-management abilities.
• Proficient with Microsoft Outlook, Word and Excel.
• People person with a can-do attitude and team spirit.
• Flexible and capable of adapting to events and changing needs.

Responsibilities

• Welcome visitors and provide front-of-house support.
• Assist users with the Bee House app, sign-in/out visitors.
• Answer main telephone line; receive and sort mail and parcels.
• Complete closing procedures and record occupier charges.
• Manage enquiries and bookings for meetings and events; promote catering.
• Support fire drills and facilities issues reporting.
• Host occupier engagement activities and events.

Skills

Customer service

Interpersonal skills

Organisational skills

Time management

Outlook

Word

Excel

Team player

Communication

Flexible working

Tools

Eventbrite

Job description

To provide a welcoming, professional and customer-focused front-of-house service at Bee House, while coordinating meetings, events and occupier engagement activities. The role supports the safe, efficient and well-presented operation of the building, helping to deliver an exceptional experience for occupiers, visitors and clients.

What we need

We are looking for an enthusiastic, people-focused Front of House team member to provide a warm, professional welcome and deliver a five-star experience to everyone using Bee House.

Property Outline

Bee House is Oxfordshire's largest and newest flexible workspace. The state-of-the-art building includes office suites of various sizes, co-working spaces, and extensive conference and meeting facilities.

Ensure payments are received and cleared before meetings and events, and accurately record additional occupier service charges.

Communication Lines

Build effective relationships with Bee House occupiers, visitors, clients and colleagues, acting as an extension of occupiers' businesses and directing enquiries appropriately.

Key Objectives

• Provide an efficient, welcoming and professional front-of-house service.
• Deliver exceptional customer service and maintain strong occupier relationships.
• Coordinate meeting-room bookings and events to maximise occupancy and client satisfaction.
• Support the smooth, safe and well-presented operation of Bee House.

Key Accountabilities

Front of House

• Act as the first point of contact and welcome everyone using Bee House.
• Assist users with the Bee House app and ensure visitors sign in and out correctly.
• Respond to enquiries, answer the main telephone line, and receive and sort mail and parcels.
• Complete centre closing procedures and record additional occupier service charges.

Events Management and Marketing

• Manage enquiries, confirm bookings and promote additional services such as catering.
• Schedule meetings and events, secure advance payment, and maintain meeting rooms to a high standard.
• Support bespoke client requirements, including risk assessments and method statements where necessary.
• Host afternoon events and arrange occupier engagement activities.
• Create event posters and manage Eventbrite listings and attendee tracking.

Facilities Management and Operations

• Log facilities issues raised at reception.
• Support the planning and delivery of fire drills.

Additional Responsibilities

Undertake any other duties that may reasonably be required and adopt a flexible approach to support changing operational needs and client events.

Personal Specification

These are the minimum key areas of knowledge, skills, and experience.

• Excellent customer service, interpersonal and communication skills.
• Strong organisational and time-management skills.
• Confident working with Microsoft Outlook, Word and Excel.
• A people person who is enthusiastic, passionate and self-motivated, with a can-do attitude.
• A strong team player who is comfortable working in a multi-skilled team.
• Creative flair and a flexible approach to working patterns.

The listed skills and experience are desirable rather than essential. We are looking for someone with the right attitude and enthusiasm to become part of the team.

Why Join Us?

• Join the team at Oxfordshire's largest and newest flexible workspace.
• Work in a modern, customer-focused environment with opportunities to support events, occupier engagement and building operations.

Competitive Package

Growth and Development: We offer extensive opportunities and support for personal and professional development, including sponsorship for professional qualifications.

Financial: Employer pension contribution of 3%, life assurance at two times basic salary, group income protection, an interest-free season ticket loan, a bonus scheme, and financial and mortgage advice through AP Rewards.

Health & Leisure: 23 days' annual leave plus public holidays and three additional wellbeing days; wellbeing and mental-health support; two volunteering days per year; cycle-to-work scheme; eye-care voucher; AP Rewards discounts; Employee Assistance Programme; Help@Hand; a collaborative culture; and social events.

Working pattern: Full-time, permanent contract; 37.5 hours per week, Monday to Friday, 9:30am-6:00pm. Overtime opportunities may be available to support client events. Competitive salary.

As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process. Disabled candidates, as defined by the Equality Act 2010, who satisfy the minimum criteria for the role will be guaranteed an interview. Applications are welcomed from candidates irrespective of background, gender, race, sexual orientation, religion or age, provided the required criteria are met.