Front of House Customer Experience Champion

University of the Arts London; Greater London; Hybrid; GBP 14,000 - 21,000; Full time

Job summary

ATG Entertainment venues are seeking a Front of House team member to welcome audiences, scan tickets, serve drinks and snacks, and guide guests to their seats. This varied role requires evening and weekend availability and involves working across bars, merchandise, programmes and Delivered at Seat where applicable.

You will work closely with Security and Box Office staff, maintain up-to-date venue knowledge, help customers access information, and contribute to a safe, welcoming customer

Qualifications

• Understand the impact of the role on the customer experience and its importance to the company.
• Have a great work ethic and care about quality.
• Be observant and focussed on the customer.
• Relate well to others.
• Be proactive, decisive and get things done.
• Think creatively.
• Have ambition and drive.
• Have a flair for sales.

Responsibilities

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
• Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes or packages, ensuring an engaging sales approach to customers that encourages further purchases.
• Know and understand our sales targets and to work to exceed them.
• Ensure the accurate and safe handling of cash and stock in line with company procedures.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.

Skills

Customer experience impact

Strong work ethic

Customer focus

Interpersonal skills

Proactivity

Creativity

Ambition

Sales mindset

Job description

ATG Entertainment venues are seeking a Front of House team member to welcome audiences, scan tickets, serve drinks and snacks, and guide guests to their seats. This varied role requires evening and weekend availability and involves working across bars, merchandise, programmes and Delivered at Seat where applicable.

You will work closely with Security and Box Office staff, maintain up-to-date venue knowledge, help customers access information, and contribute to a safe, welcoming customer