Front of House Experience Host (Evenings & Weekends)

ATG Entertainment; Packmoor; On-site; GBP 17,000 - 19,000; Full time

Job summary

ATG Entertainment is seeking staff for Front of House roles at the venue in the United Kingdom. You will help welcome customers, scan tickets, serve drinks and snacks, and support Merchandise and DAS services while ushering the auditorium and ensuring guest safety.

Ideal candidates are 18+, with evening/weekend availability and a customer-focused mindset. You will work with Box Office and Security teams and be part of a collaborative environment emphasizing safety and high service standards.

Qualifications

• Understand the impact of the role on the customer experience and its importance to the company
• Have a great work ethic and care about quality
• Be observant and focussed on the customer
• Relate well to others
• Be able to communicate clearly and effectively
• Be proactive, decisive and hard working
• Think creatively
• Have ambition and drive
• Have a flair for sales

Responsibilities

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
• Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Proactively suggest and sell products including food and beverages at the bar or through our Delivered at Seat (DAS) service as well as merchandise, programmes or packages, ensuring an engaging sales approach to customers that encourages further purchases.
• Knowledge and understanding of our sales targets and working to exceed them.
• Ensure the accurate and safe handling of stock in line with company procedures.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.

Skills

Customer service

Sales ability

Communication

Teamwork

Observant

Proactive

Job description

ATG Entertainment is seeking staff for Front of House roles at the venue in the United Kingdom. You will help welcome customers, scan tickets, serve drinks and snacks, and support Merchandise and DAS services while ushering the auditorium and ensuring guest safety.

Ideal candidates are 18+, with evening/weekend availability and a customer-focused mindset. You will work with Box Office and Security teams and be part of a collaborative environment emphasizing safety and high service standards.