Front of House Co-ordinator

King Healthcare Ltd.; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Training and development within the healthcare sector

Supportive team culture

Competitive salary and benefits package

Job summary

A leading private ophthalmic clinic in London is looking for a Front of House Co-ordinator to join their patient-focused team. This full-time position requires someone with a background in luxury hospitality or high-end customer service, ensuring a seamless experience for patients. Responsibilities include managing appointments, providing personalized service, and facilitating smooth patient journeys. Training will be provided, and flexibility in hours is needed. Competitive salary and benefits offered.

Qualifications

• Experience in luxury hospitality or high-end customer service.
• Immaculate presentation in a professional environment.
• Ability to work in a fast-paced patient-focused environment.

Responsibilities

• Deliver a first-class reception experience for patients.
• Manage patient bookings and enquiries efficiently.
• Co-ordinate with teams for a smooth patient journey.
• Handle sensitive information discreetly.

Skills

Exceptional communication skills

Interpersonal skills

Attention to detail

Organizational skills

Job description

Position titleFront of House Co-ordinatorDescription**Front of House Co-ordinator****Private Ophthalmic Clinic Harley Street District - London****Full Time | Monday – Friday****£30,000 - £35,000**We are working with a leading private ophthalmic clinic to recruit a **Front of House Co-ordinator** to join their patient-focused team. This is an excellent opportunity for someone with a background in **luxury hospitality or high-end customer service** who is looking to transition into the healthcare sector.This role sits at the heart of the clinic, acting as the first point of contact for patients and ensuring a seamless, premium experience from arrival through to departure.**The Role*** Deliver a first-class front of house and reception experience for all patients and visitors* Manage patient bookings, appointments, and enquiries in a professional and efficient manner* Provide a warm, polished and personalised service in line with a high-end private clinic environment* Co-ordinate with clinical and administrative teams to ensure smooth patient journeys* Handle sensitive information with discretion and professionalism* Support general administrative tasks to ensure the smooth day-to-day running of the clinic**About You*** Experience within **luxury hospitality, private healthcare, or high-end customer service environments*** A natural people-person with exceptional communication and interpersonal skills* Immaculate presentation and a professional, calm approach* Highly organised with strong attention to detail* Comfortable working in a fast-paced, patient-focused environment* Flexible and adaptable, with a willingness to go the extra mile*Previous healthcare experience is not essential – full training will be provided.***Hours:** (9:00am – 6:00pm, flexibility required)**What’s on Offer*** Opportunity to join a prestigious private clinic environment* Supportive and collaborative team culture* Training and development within the healthcare sector* Competitive salary and benefits packageIf you are passionate about delivering outstanding service and want to be part of a high-quality clinical environment, we would love to hear from you.Job LocationLondon