Front of House Coordinator - Premium Patient Experience

Confidential

Wakefield

In loco

GBP 18.000 - 21.000

Tempo pieno

5 giorni fa

Candidati tra i primi

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Descrizione del lavoro

Confidential in Wakefield is seeking a Front of House Coordinator (Patient Experience) to deliver a five-star welcome and seamless visit from arrival to departure. You will manage appointment scheduling, handle enquiries by phone, email and in person, and coordinate patient communications, recalls and payments, working with clinicians to ensure premium care.

Experience in front-of-house, hospitality or customer service is preferred; dental experience is an advantage but not essential.

Competenze

Previous experience in a front-of-house, hospitality, concierge, reception or customer service role.
Dental experience is advantageous but not essential for the right candidate.

Mansioni

Deliver a five-star welcome to every patient entering the practice.
Create a calm, professional and luxury front-of-house experience.
Manage appointment scheduling and diary coordination with efficiency and attention to detail.
Support patients throughout their journey, ensuring a seamless experience at every touchpoint.
Handle enquiries by phone, email and in person with professionalism and warmth.
Manage patient payments and maintain accurate records.
Coordinate patient communications, recalls and follow-up appointments.
Ensure reception and waiting areas reflect the premium standards of the practice.
Build positive relationships with patients, helping them feel comfortable and confident in their care.
Work closely with clinicians and the wider team to deliver an exceptional patient journey.