Front of House Coordinator - 12 Month Fixed Term Contract

St. James's Place; Cardiff; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Market-leading benefits package

28 days annual leave and bank holidays

Private Medical Insurance

Pension scheme

Enhanced Parental Leave

Life Assurance

EV salary sacrifice

Job summary

St. James's Place in Cardiff is seeking a Front of House Coordinator for a 12-month fixed-term contract. As the first point of contact for visitors, you will manage a welcoming reception and support day-to-day operations.

The role is ideal for a highly organised, customer-focused person with strong communication skills and attention to detail who can work independently and as part of a team. You will use Microsoft Office daily and help arrange meetings and events, while representing the firm

Qualifications

• Previous front of house/reception experience.
• Strong Microsoft Office skills (Word, Excel and PowerPoint).
• Excellent written and verbal communication skills.
• Strong organisational skills with attention to detail.
• Commitment to delivering outstanding customer service.

Responsibilities

• Greeting visitors and ensuring a warm, professional welcome.
• Handling inbound calls and directing enquiries.
• Coordinating meeting room bookings and setup.
• Organising visitor parking and access requests.
• Raising facilities-related issues and ensuring prompt resolution.
• Providing administrative support across Operations and Wealth Management.
• Supporting meetings, events and office activities.
• Building strong relationships across the business to provide daily support.
• Identifying process improvements to enhance efficiency.

Skills

Customer service

Communication

Organisation

Team player

Tools

Microsoft Office

Job description

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance

Location: Cardiff Office

Workplace Type: On-Site Monday to Friday

Employment Type: 12 Month Fixed Term Contract

Seniority: Entry Level

About The Role

Due to an internal move within the team, we have an exciting 12-month fixed-term opportunity to join St. James's Place as a Front of House Coordinator. Known internally as an Operations Support Coordinator, this role sits within our Partnership Directorate and plays a key part in creating an exceptional experience for visitors, Partners, clients and colleagues. As the first point of contact for our Cardiff Location, you will be the face of St. James's Place, providing a professional and welcoming service whilst ensuring the smooth day-to-day running of our reception and front of house operations. Alongside handling enquiries and our national switchboard, you'll also support a variety of operational and administrative activities that help keep the business running effectively. This role would suit someone who enjoys building relationships, thrives in a customer-focused environment and takes pride in delivering a first-class service.

What You'll Be Doing

• Greeting visitors, clients and Partners, ensuring a warm and professional welcome from arrival through to departure.
• Handling inbound calls, directing enquiries and taking accurate messages.
• Coordinating meeting room bookings and supporting colleagues with room set-up requirements.
• Organising visitor parking and electric vehicle charging bookings, alongside access requests via the car park intercom system.
• Raising and monitoring facilities-related issues to ensure they are resolved promptly.
• Providing administrative and operational support across the wider Operations and Wealth Management teams.
• Supporting the delivery of meetings, events and office activities where required.
• Building strong relationships across the business to provide effective support and guidance for day-to-day queries.
• Finding opportunities to improve processes and ways of working to enhance efficiency and service delivery.

About You

You will be someone who genuinely enjoys interacting with people and delivering excellent service. You will be highly organised, able to coordinate multiple priorities and comfortable working independently while remaining a collaborative team player. You will have strong communication skills, excellent attention to detail and a proactive approach to problem solving. Your previous experience within a front of house, reception, hospitality or customer-facing environment will have equipped you with the confidence to manage a variety of enquiries whilst maintaining a professional and welcoming presence. You'll also be comfortable using Microsoft Office tools and adapting quickly to new systems and processes.

Essential Criteria

• Previous experience in a front of house, reception or client -facing role.
• Strong Microsoft Office skills, including Word, Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organisational skills with excellent attention to detail.
• A commitment to delivering outstanding customer service.

Desirable Criteria

• Experience working within a corporate or professional services environment.
• Experience supporting operational, administrative or facilities-related activities.
• Experience coordinating meetings, events or visitor management processes.

Special Requirements

Due to the front of house nature of this role, the successful candidate will be required to work from our Cardiff Location 5 days per week Monday to Friday either 8.30am to 4.30pm or 9am to 5pm.

What's in it for you?

Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond. In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life. Our benefits include:

• 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
• Private Medical Insurance – company-funded cover for you and your immediate family
• Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
• Protection Benefits – company-funded critical illness cover, income protection, and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [e-mail]

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.