Operations Support Coordinator

St. James'S Place; West of England; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days annual leave plus bank hols (p

Private Medical Insurance

Generous Pension Scheme 10–15%

Enhanced Parental Leave 26 weeks

Protection Benefits – CI, income &Life

EV salary sacrifice via Tusker

Job summary

St. James's Place is seeking an entry-level Reception/Operations Assistant at our Bristol office. You will greet visitors, manage the national switchboard, and provide administrative support to the Partnership Directorate while contributing to event coordination.

You'll handle security, meeting room bookings, parking coordination, and day-to-day queries, building strong relationships with stakeholders and supporting the wider Wealth Management teams on projects and events.

Qualifications

• Strong customer service experience.
• Collaborative team player with a proactive mindset.
• Understanding the importance of brand awareness.
• Self motivated with ability to prioritise tasks.
• Confident with Microsoft Office suite.
• Experience in receptionist, customer service, hospitality or admin roles is advantageous.

Responsibilities

• Greet visitors and provide a welcoming service, supervising them until hosts arrive.
• Operate a professional switchboard, take messages and manage voicemail.
• Maintain reception security and monitor access per policies.
• Coordinate meeting room bookings and assist with event setups.
• Support the Partnerships Directorate and broader Operations Support team.
• Raise facilities issues promptly and manage parking and EV charging bookings.
• Assist wealth management teams with projects and admin tasks.
• Build relationships with stakeholders and align activities with strategic priorities.
• Provide on-site support for community events as required.

Skills

Customer service

Team player

Brand awareness

Self motivated

Prioritisation

Microsoft Office

Tools

Microsoft Office

Job description

At a glance:

Location: Bristol Office

Workplace Type: On-Site

Employment Type: Permanent

Seniority: Entry Level

About the role:

Deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP's national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate, as well as event support as required.

What you'll be doing:

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, redirecting calls as appropriate, capturing accurate messages and management of the voicemail functionality
• Maintain security of Reception areas acting as first line of defense, monitoring access, ensuring adherence to internal security policies, management of visitor access and new starter cards, and escalating security concerns or incidents where appropriate
• Facilitate corporate meeting room bookings for employees and Partners, including prioritization of requests, working alongside Post Room and Security teams to ensure correct set ups
• Support the wider Operations Support team, by being the location interface with Corporate Real Estate
• Ensure any facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and manage the bookings of visitor parking and electric vehicle charging arrangements alongside managing access into car parks via intercom system
• Support the wider operations and Wealth Management teams with projects and administrative tasks, in line with Partnership Supports agreed ‘menu of services’.
• Where applicable provide on the ground support for events held in our SJP buildings
• Manage and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
• Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
• Develop and review processes and ways of working to improve efficiency and adapt to business needs
• Support with the facilitation of event set-up for our Community events

About you:

You are a professional, personable and organised individual who enjoys creating a welcoming and positive experience for visitors and colleagues alike. Confident communicating with people at all levels, and with excellent administration and prioritisation skills, you'll be willing support a variety of operational and event-related tasks as required.

Previous experience in a reception, customer service, hospitality or administrative role would be advantageous, alongside proficiency in Microsoft Office and a commitment to delivering high-quality service and building strong working relationships.

Essential Criteria:

• Strong customer service experience
• Collaborative team player
• Understanding of the importance of brand awareness
• Self motivated
• Ability to prioritise when faced with competing tasks
• Confident with Microsoft Suite

Desirable Criteria:

• Corporate experience
• Systems experience (ideally Salesforce)
• A background in events

What's in it for you?

Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.

Our benefits include:

• 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
• Private Medical Insurance – company-funded cover for you and your immediate family
• Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
• Protection Benefits – company-funded critical illness cover, income protection, and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break.