Front of House Coordinator - 12 Month Fixed Term Contract

St. James's Place Partnership; Cardiff; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Market-leading benefits package

28 days annual leave plus bank hols

Private Medical Insurance

Generous Pension Scheme

Enhanced Parental Leave

Protection Benefits

EV salary sacrifice scheme

Job summary

St. James’s Place is hiring a Front of House Coordinator for a 12-month fixed-term contract in Cardiff.

You will be the first point of contact at the Cardiff location, ensuring a professional reception and smooth day-to-day front-of-house operations, handling calls and supporting facilities and events. You’ll need strong communication, organization, and MS Office skills, with experience in a corporate environment.

Qualifications

• Previous experience in a front of house, reception or client-facing role.
• Strong Microsoft Office skills, including Word, Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organizational skills with excellent attention to detail.
• A commitment to delivering outstanding customer service.
• Experience working within a corporate or professional services environment.
• Experience supporting operational, administrative or facilities-related activities.
• Experience coordinating meetings, events or visitor management processes.

Responsibilities

• Greeting visitors, clients and Partners, ensuring a warm and professional welcome from arrival through to departure.
• Handling inbound calls, directing enquiries and taking accurate messages.
• Coordinating meeting room bookings and supporting colleagues with room set‑up requirements.
• Organising visitor parking and electric vehicle charging bookings, alongside access requests via the car park intercom system.
• Raising and monitoring facilities‑related issues to ensure they are resolved promptly.
• Providing administrative and operational support across the wider Operations and Wealth Management teams.
• Supporting the delivery of meetings, events and office activities where required.
• Building strong relationships across the business to provide effective support and guidance for day-to-day queries.
• Finding opportunities to improve processes and ways of working to enhance efficiency and service delivery.

Skills

Front-of-house

Reception

MS Office

Communication

Organization

Customer service

Event coordination

Facilities support

Tools

Word

Excel

PowerPoint

Job description

Front of House Coordinator - 12 Month Fixed Term Contract

Cardiff, United Kingdom

Are you ready tochart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success.This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Cardiff Office

Workplace Type: On-Site Monday to Friday

Employment Type: 12 Month Fixed Term Contract

Seniority: Entry Level

About the Role

Due to an internal move within the team, we have an exciting 12-month fixed-term opportunity to join St. James's Place as a Front of House Coordinator. Known internally as an Operations Support Coordinator, this role sits within our Partnership Directorate and plays a key part in creating an exceptional experience for visitors, Partners, clients and colleagues.

As the first point of contact for our Cardiff Location, you will be the face of St. James's Place, providing a professional and welcoming service whilst ensuring the smooth day-to-day running of our reception and front of house operations. Alongside handling enquiries and our national switchboard, you'll also support a variety of operational and administrative activities that help keep the business running effectively. This role would suit someone who enjoys building relationships, thrives in a customer-focused environment and takes pride in delivering a first-class service.

What You'll Be Doing

• Greeting visitors, clients and Partners, ensuring a warm and professional welcome from arrival through to departure.
• Handling inbound calls, directing enquiries and taking accurate messages.
• Coordinating meeting room bookings and supporting colleagues with room set‑up requirements.
• Organising visitor parking and electric vehicle charging bookings, alongside access requests via the car park intercom system.
• Raising and monitoring facilities‑related issues to ensure they are resolved promptly.
• Providing administrative and operational support across the wider Operations and Wealth Management teams.
• Supporting the delivery of meetings, events and office activities where required.
• Building strong relationships across the business to provide effective support and guidance for day-to-day queries.
• Finding opportunities to improve processes and ways of working to enhance efficiency and service delivery.

About You

You'll be someone who genuinely enjoys interacting with people and delivering excellent service. You will be highly organised, able to coordinate multiple priorities and comfortable working independently while remaining a collaborative team player. You will have strong communication skills, excellent attention to detail and a proactive approach to problem solving.

Your previous experience within a front of house, reception, hospitality or customer-facing environment will have equipped you with the confidence to manage a variety of enquiries whilst maintaining a professional and welcoming presence. You'll also be comfortable using Microsoft Office tools and adapting quickly to new systems and processes.

• Previous experience in a front of house, reception or client -facing role.
• Strong Microsoft Office skills, including Word, Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organisational skills with excellent attention to detail.
• A commitment to delivering outstanding customer service.
• Experience working within a corporate or professional services environment.
• Experience supporting operational, administrative or facilities-related activities.
• Experience coordinating meetings, events or visitor management processes.

Special Requirements:

Due to the front of house nature of this role, the successful candidate will be required to work from our Cardiff Location 5 days per week Monday to Friday either 8.30am to 4.30pm or 9am to 5pm.

What's in it for you?

Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.

Our benefits include:

• 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
• Private Medical Insurance – company-funded cover for you and your immediate family
• Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
• Protection Benefits – company-funded critical illness cover, income protection, and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments

We're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at [e-mail].

Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether you tick every box.

As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.