Team Manager - Operations Support

St. James’s Place; Cirencester; Hybrid; GBP 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Discretionary annual bonus

28 days annual leave + bank holidays

Private medical insurance

10% non-contributory pension

Zusammenfassung

St. James’s Place is seeking a Manager Operations Support to lead a nationally distributed Operations Support Team that keeps multiple locations running smoothly.

You will provide operational and administrative coordination to business leadership groups and shape how teams work, improving processes and delivery across the UK. This mid-senior role emphasizes people leadership, managing location operations, and delivering against SLAs.

Qualifikationen

• Experience leading a distributed operations team and coordinating across locations.
• Proven ability to manage change initiatives and process improvements.
• Strong stakeholder management and communication skills.
• Experience in financial services or regulated environments is preferred.
• Excellent planning and organisational capabilities with prioritisation.

Aufgaben

• Set priorities to support business objectives.
• Ensure SLA’s are achieved across location-related tasks (e.g., switchboard) and admin support.
• Manage resources to maintain operational continuity across locations.
• Oversee staffing budgets, monitoring, reconciliation and forecasting.
• Lead team meetings and business updates to foster trust and collaboration.
• Drive continuous improvement to enhance partner and client experience.
• Communicate changes effectively and support delivery across teams.
• Ensure processes and procedures are current, reviewed, and effective.
• Lead performance reviews and support development Planning.
• Coach and mentor colleagues across the wider community.
• Demonstrate experienced people management and team performance.
• Lead operational change, projects, or continuous improvement initiatives.
• Oversee multi-location operational delivery and SLAs.

Kenntnisse

People management

Stakeholder management

Change management

Planning & organisation

Financial services experience

Jobbeschreibung

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success.This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Bristol or Cirencester with travel across the South

Workplace Type: Hybrid 3 Days in location with flexibility

Employment Type: Permanent

Seniority: Mid-Senior Level

The role:

Due to internal movement, we have a rare but exciting opportunity, known internally as Manager Operations Support, to lead a nationally distributed Operations Support Team that keeps multiple locations running effectively while providing operational and administrative coordination to business leadership groups. This is a highly visible role responsible for people leadership, location operations, and business support, with the opportunity to shape how teams work, improve processes, and support business delivery across the UK.

Who we're looking for:

Someone who leads with clarity, communicates openly, and supports teams to perform at their best. Excellent collaboration and stakeholder management skills.

Resilience and the ability to remain calm, focused, and effective when managing change & competing priorities, and able to navigate challenges with confidence and a solutions-focused mindset.

What you'll be doing:

• Set priorities and expectations to support business objective
• Responsible for ensuring SLA’s are consistently achieved across location related tasks (such as switchboard) and admin support
• Handle resources to maintain operational continuity across locations
• Handle temporary staffing budget including monitoring, reconciliation, and forecasting
• Build strategic awareness by working closely with collaborators to align team priorities
• Lead team meetings and business updates to create trust, collaboration, and idea sharing
• Lead continuous improvement initiatives to improve partner and client experience
• Communicate business change clearly and support teams through delivery changes
• Ensure processes and procedures are in place, reviewed, and effective
• Lead performance reviews and support promotion and development planning
• Coach and mentor colleagues across the wider community
• Experienced people management and leading team performance
• Experience leading operational change, projects, or continuous improvement initiatives
• Experience of operational delivery across multiple locations
• Experience in managing an operational team to ensure SLAs are met and workflow is managed effectively
• Strong planning and organisational skills with the ability to balance opposing demands
• Experience working in financial services or regulated environments
• Experience using management information to support decision making

Special Requirements

The successful person must be able and willing to travel to multiple SJP Locations.

What's in it for you?

We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts.
We also havebenefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments
We're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at [e-mail]
Research tells us that applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience, regardless of whether you tick every box.