Hospitality Assistant

Baxterstorey; Greater London; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday holiday

Volunteer days

Grandparent leave

Maternity leave

Free meals

Pension & life

Perkbox discounts

Job summary

BaxterStorey in London is seeking a Hospitality Assistant to deliver outstanding guest experiences in client spaces. You will be friendly, attentive and capable of providing exceptional service while upholding BaxterStorey values and a positive approach.

This permanent, full-time role offers 28 days holidays, free meals on shift, training, pension, and a supportive team. Join us to develop your hospitality career within a renowned industry leader.

Qualifications

• Previous experience in a similar role, especially in the food service industry.
• Strong communication and interpersonal skills.
• Good listening and verbal communication abilities.
• Customer-focused with a passion for outstanding service.

Responsibilities

• Provide friendly, outgoing service to guests.
• Maintain a high standard of cleanliness and presentation.
• Assist with food service and safety practices.
• Contribute to a positive team environment.

Skills

People skills

Customer service

Listening skills

Verbal communication

Attention to detail

Team player

Job description

Salary: £16.75 p/hour Overtime paid at 1.25

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all

Hospitality Assistants to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a

Hospitality Assistant who strives to exceed expectations at every turn.

Job Description

• Friendly, outgoing personality; a people person.
• Great work ethic and an even greater smile.
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding customer service.
• Perpetuates company philosophy and culture.
• Works according to the Company’s core values.

Qualifications

• Previous experience in a similar role, especially in the food service industry
• You draw satisfaction from working within a collaborative and inclusive team environment.
• Good attention to detail.
• Strong communication and interpersonal skills.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Knowledge of food safety and sanitation practices.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Hospitality Assistant

Company: Baxterstorey

Salary: £16.28 to £16.28 an hour

Hours: Full-time

Location: London, EC2R 7HG

Job type: Permanent

Posting date: 14 Oct 2026

Closing date: 13 Nov 2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.