Front of House Assistant

Motorsport Network, LLC; Silverstone; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Discretionary bonus

Private healthcare

Pension plan

Life assurance

Childcare benefits

Cycle-to-work

Tech scheme

Car scheme

Job summary

AMR Technology Campus in Silverstone is seeking a Front of House Assistant to join the HQ Guest Experience team. You are the first point of contact, delivering a warm welcome and ensuring guests experience the highest hospitality standards.

In this fast-paced role you will manage reception, guest transport, VIP interactions and event support, working closely with facilities and security to maintain superb service and presentation. A polished, proactive team player is essential.

Qualifications

• Experience in a customer-facing front-of-house or hospitality role.
• Excellent communication and interpersonal skills with a warm approach.
• Impeccable personal presentation and a professional manner.
• Strong organisational skills and attention to detail.
• Ability to remain calm and proactive in a fast-paced environment.
• Flexible, team-focused attitude and initiative.
• Experience supporting events and engaging with VIPs or senior stakeholders is advantageous.

Responsibilities

• Greet guests, VIPs and visitors, ensuring a seamless arrival.
• Manage reception, phone inquiries and guest transport.
• Maintain high standards of presentation in reception areas.
• Coordinate guest lists, gifting, refreshments and front-of-house needs.
• Work with facilities, security and external agencies for service.
• Provide general admin and team support as required.

Skills

Customer-facing

Front-of-house

Hospitality

Communication

Interpersonal skills

Attention to detail

Organisational skills

Calm under pressure

Proactive

VIP experience

Tools

Reception systems

Job description

We have an exciting opportunity for a professional and highly organised Front of House Assistant to join our HQ Guest Experience team at the AMR Technology Campus in Silverstone.As the first point of contact for our guests, you will play a key role in delivering an exceptional welcome and ensuring every visitor experiences the highest standards of hospitality synonymous with our brand.This is a varied and fast-paced role, combining front-of-house management, guest relations, hospitality and event support.

Key Responsibilities

• Welcoming and assisting guests, VIPs, partners and visitors, ensuring a seamless arrival experience.
• Managing reception, telephone enquiries and guest transportation arrangements.
• Maintaining the highest standards of presentation across our reception and guest areas.
• Coordinating guest lists, gifting, refreshments, stock and front-of-house requirements.
• Working closely with facilities, security and external agencies to ensure consistently high standards of service.
• Providing general administrative and wider team support as required.

Skills, Knowledge and Expertise

• Previous experience in a customer-facing, front-of-house or hospitality role.
• Excellent communication and interpersonal skills, with a naturally warm and welcoming approach.
• Impeccable personal presentation and a professional manner.
• Strong organiser skills and attention to detail.
• The ability to remain calm and proactive in a fast-paced environment.
• A flexible, team-focused attitude and the ability to use initiative.
• Experience supporting events and engaging with VIPs or senior stakeholders would be advantageous.

Benefits

Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.

As part of our high-performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle-to-work scheme, tech scheme, and car scheme.

You will also have access to our state-of-the-art facilities at the AMR Technology Campus, featuring a new on-site gym with fitness, spin and yoga classes, a bistro café, and restaurant.