Front of House Assistant

SeeMeHired; Roydon; On-site; GBP 18,000 - 23,000; Full time

Job summary

SeeMeHired is seeking a friendly hospitality team member for The Boathouse Bar & Kitchen at Roydon Marina Village. You will greet guests, take orders, upsell menu items, handle tills, and ensure a welcoming atmosphere.

The role requires delivering excellent customer service, maintaining cleanliness, and working with reception and Bar/Kitchen staff to meet high standards. Weekend/evening shifts may be required.

Qualifications

• GCSE standard or equivalent.
• Proficiency in MS Office.
• Previous experience in hospitality is desirable.

Responsibilities

• Meet and greet customers and provide a welcoming atmosphere.
• Take orders, upsell menu items while staying friendly.
• Handle till and cash payments per procedures.
• Make and serve beverages.
• Keep areas clean and hygienic per rota.
• Adhere to food hygiene procedures and allergen regulations.
• Support reception when required.
• Work as part of the team to provide high levels of service.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Flexible hours

Education

GCSEs or equivalent

Tools

MS Office

Job description

To serve food and beverages and provide excellent levels of customer service in The Boathouse Café whilst complying with food hygiene procedures. To demonstrate a high level of customer service ensuring the friendly and efficient arrival and departure of guests and customers, maintaining high levels of hospitality at all times and providing guests with the information required throughout their stay.

Reporting Responsibility: The postholder will report to the General Manager.

Main Duties and Responsibilities

• To meet and greet customers and guests and provide a welcoming atmosphere for them to relax and enjoy their visit.
• To maintain an up-to-date knowledge of menu items and specials when taking orders - upselling where possible, whilst always serving customers in a friendly and courteous manner.
• To complete customer care checks, ensuring customers are happy with their meals.
• To operate the till system, including inputting orders and processing customer payments, adhering to cash handling procedures.
• To make and serve beverages.
• To carry out line cleaning as required.
• To maintain a clean, tidy and hygienic environment in accordance with the cleaning rota, ensuring records are accurately maintained.
• To ensure compliance with all Food Hygiene procedures.
• To adhere to allergen regulations.
• To adhere to our premises licence and licensing regulations, enforcing alcohol serving times, ID checks and times for playing music.
• To support the manager in completing stock checks and ensuring the correct products and quantities are ordered.
• To help unpack deliveries, reporting any shorts or breakages.
• To check the toilets every 2 hours, re-stock toilet paper and clean as required.
• To support reception when required.
• To work as one team, communicating effectively between reception, bar, waiting on and the kitchen team, always providing the highest standard of customer service and guest satisfaction.

Roydon Marina Village is a bustling holiday park and marina in the stunning Lea Valley Regional Park, a short 5-minute walk from Roydon railway station and a 30-minute train ride away from Central London. We've recently launched our brand-new Boathouse Bar & Kitchen and we're looking for an organised, enthusiastic person to join our friendly team to work in the bar area and to support on reception when required. Weekend work and some evenings will be required.

Education and Qualifications

• Educated to GCSE standard or equivalent.
• Proficiency in MS Office applications.

Experience

• Previous experience in a similar role is desirable.
• Experience and working knowledge of till operation, cash handling and/or guest reservation systems would be desirable.

Skills and Attributes

• Excellent organisational skills.
• Passion for delivering excellent customer service.
• Ability to communicate effectively with a wide range of individuals, including staff and customers.
• Quick understanding and response to situations.
• Excellent attention to detail.
• Ability to work well as part of a team.
• Must have patience and the ability to remain calm in stressful situations.
• Flexible approach to working arrangements.